On the pulse

As a healthcare professional, you’re dedicated to caring and making a meaningful difference in patients’ lives. 

Changes to optical claiming process for GMHBA Limited funds – GMHBA Health Insurance and Frank Health Insurance.

Children’s oral health milestones: Supporting families during Dental Health Week 2025.

Australia’s health system is widely regarded as among the best in the world, but is that how patients see it?

How a Perth GP clinic streamlined billing and boosted patient satisfaction through HICAPS integration.

The recent launch of the new Teachers Health Fund Android and iOS mobile apps mark a significant milestone in the company’s digital transformation journey. 

Healthcare environments present unique security challenges. Unlike retail stores with dedicated cashiers, clinic staff often multitask between patient care and processing claims and transactions while you’re focused on looking after patients.

Managing change in the workplace doesn’t have to be tricky, with a good plan and clear communication you can have lasting positive results.  

NAB’s dedicated healthcare claiming solution, HICAPS, is making claiming, EFTPOS transactions, and reconciliations faster, simpler and easier for GPs, clinics and patients as part of a new integration with leading practice management software, Best Practice.

In the complex landscape of healthcare administration, rejected claims can cause unnecessary delays, impact cash flow, and interrupt patient care. Understanding the common causes of claim rejections is the first step toward prevention. 

If you have a practice with multiple healthcare providers, you need to know about the multi-merchant facility on the HICAPS Terminal. 

The Multi-merchant facility enables you to share your HICAPS terminal with up to 25 separate healthcare providers to process claims and settle funds directly into separate provider bank accounts.

One of the biggest challenges with NDIS claims is the complicated and time-consuming process. 

So together with Leap in! we’re delivering a simplified solution. You can now submit invoices directly to Leap in! with HICAPS and Nookal and get access to real-time lodgement and status updates.

Access a new simplified application process to add new providers to your claiming solution. Simply add provider details, submit a verification request, then track the application progress directly through the HICAPS Portal. 

The news is out! HICAPS is thrilled to announce our integration with Nookal’s practice management software now facilitates NDIS Claiming through the HICAPS Digital Claims portal!

Access easier and faster NDIS claims with Nookal and HICAPS.

2024 has kicked off with an amazing milestone for us at HICAPS. We’re so proud to support a strong community of over 100,000 practitioners, and used by 100% of private health funds, to provide healthcare throughout Australia.

Over the past 25 years HICAPS has grown to become the leading claims solution in Australia.

HICAPS is excited to announce a new partnership with Clickability, the go-to website for NDIS participants to find highly rated NDIS providers.

Clickability matches NDIS participants with providers and pushes new patient leads matched with your business straight into the HICAPS Digital Portal.

Along with our new digital invoicing solution, HICAPS NDIS Invoice Anyone, providers can now find NDIS participants and then submit invoices for their service, all within the one portal

In an Australian first for the health insurance industry, HCF and HICAPS have today launched a QR code based, digital membership card which will allow HCF members to use a unique, machine-scannable image to claim on-the-spot at healthcare providers across the country.

Jointly developed by HCF - Australia’s largest not-for-profit health fund - and HICAPS, Australia's leading healthcare claiming solution, QR code claiming is a mobile agnostic, contactless and user-friendly system, exclusively accessible through HICAPS’ new Trinity payment terminals.

HICAPS has partnered with WorkCover Queensland to offer you a fast and convenient way to submit your claims online. You can get paid sooner by sending compliant invoices and reduce your invoicing administration time.

The HICAPS Digital Portal is a user-friendly platform that simplifies claiming and allows for quick and efficient processing of your invoices.

HICAPS NDIS solution brings a range of benefits for both disability service providers and plan managers.

HICAPS proud to support the health sector for 25 years.Australia's leading health care claiming solutions, celebrated its 25th anniversary at the Crown Aviary in Melbourne. The event was a momentous occasion that brought together clients, association partners, and other industry players to celebrate the evolution of health care claiming and the significant role HICAPS has played in the industry's transformation.

We are excited to announce the launch of our new best in class, innovative health claiming and payment solution, the HICAPS Trinity  Terminal.

You will be able to keep up with customer experience expectations, and provide your stores with the latest in security, flexibility and usability. 

Register your interest now!

HCF policyholders can now claim on their extras by tapping their Android devices on HICAPS terminals.

The digital card is quick, easy and convenient to claim on extras with one tap.

Eligible Westfund health fund members can now claim by tapping their android phone on HICAPS terminals instead of swiping a plastic card.  

AHM members can now claim with a tap of an iPhone or Apple Watch via the Apple Wallet.

On the 1st of April, LanternPay and HICAPS came together to provide an enhanced healthcare claiming solution for Australians.

HICAPS and LanternPay services will continue so you don't need to do anything.

TUH Health Fund and its sister company Union Health have developed new digital technology for its members in the form of a digital membership card. TUH members can now ‘tap and claim’, using their android phone on HICAPS terminals instead of swiping a plastic card. 

NAB has announced a sale and purchase agreement with InLoop to acquire 100% of the shares in LanternPay to transform the payments experience

We are excited to announce that we have partnered with HealthShare, Australia's leading health practitioner directory, to help private health fund members find a healthcare provider who offers HICAPS.

We are pleased to announce that in conjunction with participating health funds and Audiology Australia, HICAPS now offers electronic claiming for Audiology services.

Accredited Audiologists can now offer their patients the convenience of on-the-spot claiming with participating funds.

We’re excited to announce on-the-spot claims are now available for counselling services through HICAPS.

HICAPS has enabled the processing of Allied Health telehealth services.

Physiotherapy, Psychology, Podiatry, Occupational Therapy, Exercise Physiology, Speech Pathology and Dietitians can now provide telehealth service claiming for their patients and receive payments for those services over the phone.

With Hunter Health joining HICAPS, we now service 100% of Australian Private Health Insurers for on-the-spot health claiming.

A select number of participating health funds for Overseas Health Cover (student, worker or visitor), are offering their members the convenience of processing their claim on the spot through HICAPS.

Now Bupa, Medibank Private and nib members with Overseas Health Cover can have their health fund benefit processed at participating practitioners through the HICAPS terminal.

See our list of item number guides for Overseas Health Cover claiming