Health insurance membership cards now available on Apple devices

What’s changing?

iPhone and Apple Watch users can now claim by tapping their Apple device on HICAPS terminals instead of swiping a plastic card. This option is available to eligible members of Bupa, Medibank, nib, GU health, HBF, AHM, Westfund and Australian Unity. It's so simple!

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How to process claims with Apple devices

To process a claim with an iPhone or Apple Watch users can follow these easy steps.

  1. Patients can access their pass (digital card) from their Apple Wallet. This can be done on:
    • an iPhone with Face ID or an Apple Watch – simply double click the side button.
    • an iPhone with Touch ID – simply double click the home button from the lock screen.
       
  2. Patients can then select their health fund membership card from their Apple Wallet.

  3. Patients hold their device (iPhone or Apple Watch) near the terminal* reader.

If the patient has multiple members on their card they can get their Patient ID by tapping the ellipse (°°°) or from their health fund's app.

Now just start the claim transaction in the normal way!

*Please note: The Terminal must be active to read the digital card.

Need more help? Explore our detailded instructions on Find out processing a HICAPS transaction for iPhone or Apple Watches (PDF, 353KB).

Frequently asked questions