Good or bad, your feedback is important to us. Here's how you can contact us with your concerns, compliments or queries.
|Call us||Send a fax||Send a letter|
Between 8:00am to 7:00pm,
Monday to Friday (AEST).
|1300 725 726||
HICAPS PTY LTD
Reply Paid 2760
Melbourne, VIC, 8060
We want to make your experience with HICAPS as seamless as possible. Thats why we'll get back to you with in the following time frames.
|Type of Query||Response Time Frame|
|Single questions or complaints||One business day|
|Complex questions requiring investigations||Five business days|
|Issues that require specialist advice||Seven business days|
|Disputes||10 business days(should we require more time we'll let you know in writing.|
If you're unhappy with our resolution or you don't think we've resolved your concerns, then you can lodge a complaint with the Australian Financial Complaints Authority (AFCA).
|firstname.lastname@example.org||1800 931 678||
Australian Financial Complaints Authority,
GPO Box 3,
Melbourne, VIC 3001
The Australian Financial Complaints Authority (AFCA) is an external dispute resolution (EDR) scheme designed to deal with complaints from consumers in the financial system. The AFCA provides a fair and independent financial services complaint resolution service that's free to consumers.