HICAPS for GP

HICAPS now integrated with Best Practice.

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Streamline your practice

Time saved

With faster Medicare Easyclaim, patient rebates to debit cards and EFTPOS transactions without switching between applications.


Improved accuracy 

By minimising manual data entry, reducing risk of errors in billing and claims processing.


Enhanced patient experience 

With faster processing leading to shorter wait times. 
 

Seamless multi-merchant functionality 

That enables you to share your HICAPS terminal and settle funds directly to separate provider bank accounts

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A purpose-built GP solution

Bp Premier integration delivers greater workflow efficiencies and improved patient experiences

100% focused on health and care 

Over 25 years of dedicated innovation designed solely for the healthcare industry.  

More than healthcare claiming

NAB Health, Medfin and HICAPS are all part of NAB, Australia’s biggest Business Bank# offering holistic GP financial solutions.

Dedicated GP support team

We have a dedicated GP Support team available to answer any of your questions or help get you setup.

 

Pricing

1 Transparent pricing structure inclusive of all fees. Easy to enable surcharging capabilities. A standard terminal rental fee also applies unless eligible for the free terminal rental offer. Contact us about pricing for GP practices – call 1800 805 780, option 1
2 For new HICAPS customers when they settle funds into a NAB Business Transaction Account. See full terms and conditions below.*

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Find the solution right for your practice

I’d like an integrated solution

Streamline your practice by integrating Bp Premier with your HICAPS Terminal to process claims quickly and securely, improve accuracy and decrease time for end-of-day reconciliation.  

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I’d just like a HICAPS Terminal 

Process claims quickly and efficiently manage multiple practitioners in one place. With onsite installation and ongoing support from us, you’ll have more time to take care of your patients and manage your practice. 

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Learn more about our solutions

HICAPS Terminal

Start processing healthcare claims and EFTPOS transactions today. 

HICAPS Terminals are designed for healthcare practitioners to streamline claims, process EFTPOS transactions and improve patient experience.  

Supporting Medicare Easyclaim, bulk billing and process claims for 100% of Private Health Insurers in Australia, so you can focus on caring for patients and less on admin.  

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HICAPS Digital

Streamline the way you process claims and invoices for select Government Schemes and Private Health Insurers, tailored for allied health and other care providers.  

HICAPS Digital enables you to view portal and terminal claim transactions in near real time, update provider bank account details, add new providers in your practice. 

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Streamline your practice 

How to claim with HICAPS Digital

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Learn about HICAPS Terminal claiming

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Medicare Easyclaim made easy

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Add new providers and update details

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Latest news

Healthcare claim rejections

In the complex landscape of healthcare administration, rejected claims can cause unnecessary delays, impact cash flow, and interrupt patient care. Understanding the common causes of claim rejections is the first step toward prevention. 

Find out more

Multi-Merchant facility

If you have a practice with multiple healthcare providers, you need to know about the multi-merchant facility on the HICAPS Terminal. 

The Multi-Merchant facility enables you to share your HICAPS Terminal with up to 25 separate healthcare providers to process claims and settle funds directly into separate provider bank accounts.

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Managing Change

Managing change in the workplace doesn’t have to be tricky, with a good plan and clear communication you can have lasting positive results.  

Change is inevitable in any business and navigating logistics with culture is essential for it to be delivered well.

Find out more

*The offer refers to a terminal rental fee waiver for 12 months for eligible HICAPS customers. This offer is available to all new HICAPS customers who apply for a new HICAPS terminal and nominate a NAB business account for settlement of funds before 30 September 2025. The 12 months free terminal rental offer is available for up to three terminals per registered merchant. The offer is not available to existing HICAPS customers who already settle funds into a NAB business account. This offer is a standalone offer and cannot be used in conjunction with any other offers.

For new customers, the offer will be applied to the terminal rental fee for the first 12 months from the date the terminal is installed in the practice. Terminal rental fees will be payable at the end of the 12-month period. Terminal rental fees will recommence immediately if you change your HICAPS settlement account to a non-NAB business account before the end of the 12-month period. All other existing HICAPS Provider Agreement and Equipment Agreement terms and conditions apply during and after the 12-month period which may be viewed online at hicaps.com.au/ support/hicaps-agreements.

The NAB Business Transation Account  is subject to the NAB Business Product Terms & Conditions and the Business Banking Fees, which can be accessed on NAB’s website nab.com.au/businesstc. Fees and charges apply. The Target Market Determination for this product is available at nab.com.au/TMD. This product is issued by National Australia Bank Limited ABN 12 004 044 937 AFSL 230686.

 

#Based upon the combined value of business deposits and business lending according to Monthly Banking Statistics data (non-financial corporations and government) published by APRA as at January 2025.

We're part of the NAB Group

We understand that the best financial solutions for healthcare businesses are integrated.

Combining our health expertise and range of services, NAB Health, Medfin and HICAPS work together across personal and business banking needs. From claims processing, transactional banking and equipment financing to interest rate risk management and business and home lending.

NAB Health has dedicated financial specialists with in-depth industry knowledge who have been servicing and providing financial solutions to General Practitioners, Specialist, Dentists, Allied health, Pharmacies, Vets and Corporate Healthcare businesses for over 20 years.

Medfin Finance has dedicated financial specialists with in-depth industry knowledge who have been providing tailored personal and business financial solutions to General Practitioners, Specialists, Dentists, Vets and Allied health for over 30 years. 

Medfin Australia Pty Ltd ABN 89 070 811 148 Australian Credit Licence 391697 (Medfin) & HICAPS Pty Ltd ABN 11 080 688 866 (HICAPS) are wholly owned subsidiaries of National Australia Bank Limited ABN 12 004 044 937 AFSL and Australian Credit Licence Number 230686 (NAB) and part of the NAB Health specialist business. Medfin’s & HICAPS’ obligations do not represent deposits or other liabilities of NAB. NAB does not guarantee its subsidiaries’ obligations or performance, or the products or services its subsidiaries offer. You may be exposed to investment risk, including loss of income and principal invested. 

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