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Government schemes

Claim with more Government Schemes quickly and easily with HICAPS:

Our partners

We simplify the complexity of claim payments to provide greater choice and control to participants, providers, approvers and programs across the health, care, disability, insurance and ageing sectors.

HICAPS has partnered with Medicare, Transport Accident Commission (TAC), WorkSafe Victoria (WSV), WorkCover Queensland, Insurance Commission of Western Australia (ICWA), National Disability Insurance Agency (NDIS), Department of Veterans' Affairs (DVA) and icare.

Making claiming easy

A proven claim payment platform that enables the transformation of the delivery of supports for participants, providers and programs, resulting in better participant experiences and outcomes.

We partner with programs and funders to deliver a secure claim payment solution that is quick to implement and simplifies the complexity of claims in a cloud-based, agile and scalable platform, built to drive provider participation and support the partner's current and future goals.

Simple

Simplifies the complexity of claim payments

Easy

Easy to use, cloud based multi-program platform

Fast

Real-time invoice verification and payment certainty. Fast payment for providers on approved services

Medicare

HICAPS has integrations to the full suite of Medicare Web Services, including bulk bill, eclipse claiming and in-hospital claiming.

Medicare Easyclaim allows patients to lodge their claims and receive their rebates all through the HICAPS terminal.

Depending on how you and your patient agree to settle the account, there are three payment options that you can lodge through Medicare Easyclaim:

Fully paid account – the patient has paid their account in full.
Part paid account – the patient has contributed to the settlement of the account.
Unpaid account – the account has not been paid.

Following the full payment of the account, you can swipe your patient's Medicare card, and the rebate will be paid directly into their account.

For more information on claiming with Medicare, reconciling bulk bill payments and more, please refer to our Medicare reference guide (PDF, 395KB) and Medicare Easyclaim User Guide (PDF, 5.7MB)

Please note: it's at your discretion whether to bulk bill a patient or not. If you choose to bulk bill, additional fees or co-payments shouldn't be charged to your patient following bulk bill claims.

WorkSafe Victoria

HICAPS Digital account is the best way to process your WorkSafe Victoria claims.

With 17 modalities available for digital claiming and access to bulk upload, claiming for WorkSafe Victoria just got a whole lot easier.

Get started with WorkSafe Victoria

Register as a Provider with WorkSafe Victoria or check your registration details by contacting the WorkSafe Victoria Advisory Service on 1800 136 089.
Create a HICAPS Digital account if you do not already have one.
Sign in to your HICAPS Digital account to submit an invoice.

Learn more about HICAPS Digital

Insurance Commission of Western Australia

Insurance Commission of Western Australia, together with HICAPS have enabled eligible health service providers (physiotherapists, general practitioners, osteopaths, chiropractors, psychologists, occupational therapists, speech pathologists and medical specialists) to receive prompt payment for treatments, that the Insurance Commission has pre-approved.

The Insurance Commission has continued to enhance its services, and now introduced a Digital Claiming Card to make payment of these pre-approved treatments even easier. Digital Claiming Card can be downloaded to claimant’s smartphone (Apple and Android) and added to their digital wallet.

Apple users will be able to use their Apple Wallet to ‘tap and pay’ for approved treatments on a HICAPS terminal.

Android users# will be able to store a copy of their treatment number in their digital wallet for convenience. Payment for approved treatments can be processed by manually entering the 19-digit treatment number into a HICAPS terminal.

Processing pre-approved treatment services through the HICAPS terminal removes the need for manual processing of services and reduces the time (in most cases) from 20 days down to 24 hours.

# Android users are currently unable to use the Digital Claiming Card to 'tap and pay' for approved treatments. This capability will be made available once Google Pay services can be processed on HICAPS terminals.

View our ICWA Automated Payments Guide to see which pre-approved service items are available for processing with HICAPS.

For more information and helpful hints, please see our ICWA Quick Reference Guide

TAC

On the spot claims for eligible Transport Accident Commission of Victoria (TAC) patients. You can lodge TAC invoices through our online portal.

HICAPS continues to bring more value to its customers. Delivering a digital solution that gives you access to an expanded list of private Health Insurers, Government Schemes and other healthcare providers.

The TAC provides medical, rehabilitation and financial support to Victorians who have been injured in transport accidents to help them get their lives back on track.

Get Started

NDIS and HICAPS

The NDIS is the nationally funded insurance program aimed at improving the lives of people with a disability in Australia.

HICAPS has now launched a new solution where you can process claims and payments for plan-managed participants and NDIA-managed participants, making claiming easier and faster, and providing NDIS participants better access to their choice of health practitioner.

The NDIS is the nationally funded insurance program aimed at improving the lives of people with a disability in Australia.

Department of Veterans' Affairs - DVA

Process claims on the spot for Department of Veterans' Affairs - DVA via the HICAPS digital portal.

HICAPS continues to bring more value to its customers. Delivering a digital solution that gives you access to an expanded list of private Health Insurers, Government Schemes and other healthcare providers.

Get Started

Streamline icare digital invoicing

Submit invoices quickly, validate claim numbers instantly and get paid faster – no additional setup cost, invoice or monthly fees for icare*.

Simplify the way you process digital invoices for NSW Workers Compensation Nominal Insurer (NI) scheme with HICAPS Digital. Submit, track status in real time and view your icare invoices in one secure location.

Streamline the process by integrating Nookal Practice Management Software (PMS).

Get started in 3 easy steps

Learn more about icare

*this applies to icare only. Separate fees and charges apply to other HICAPS services