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Admin & Support


HICAPS is a fully supported solution and we have help to suit you when you need it.


Terminal codes

If your HICAPS terminal is showing a response code or error message, find out what it means and what you need to do next.


Registration and managing your HICAPS account including adding or deleting a provider and updating your details can all be done online.

Contact us

Whether you're an existing customer or interested in finding out more about HICAPS, our technical and sales teams will be happy to hear from you.  



User guides

If you need to set up your terminal, do some troubleshooting or find out how to do something like order stationery, see our comprehensive user guides.

Item number guides

HICAPS terminals have different item numbers for different modalities to help you process your patients claims easily.


If you still have questions about your terminal including costs and technical requirements, our FAQs should be able to answer your questions.