General Practice

Transforming healthcare with easy, efficient and accurate claiming solutions for your practice.

Trusted by over 100,000 healthcare providers.

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Simplify how you process claims, streamline your workflow and get back to what's important.

Choosing the right solution is critical for your practice to run smoothly. HICAPS provides a fast, user-friendly, secure claiming process across Government Schemes, including Medicare and 100% of Private Health Insurers.

Whether your practice is large or small, HICAPS has a claiming solution to enhance the experience of practitioners and patients.

HICAPS claiming solutions help to build efficient ways of working, boost productivity and retain great talent in your practice.

Stay protected

Robust security for fraud protection, risk management and data security.

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Support

Get help from an Australian based support team and online self-service.

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Enjoy 12 months free HICAPS terminal rental*

Take advantage of 12 months FREE terminal rental* to new HICAPS

customers when they settle funds into a NAB Business Transaction Account.

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Claiming solutions for your practice

Simplify how you process claims by combining HICAPS Portal and terminal, with integrated Practice Management Systems.

Process claims quickly and securely, improve accuracy and decrease time for end-of-day reconciliation.

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HICAPS Trinity Terminal

Process claims quickly and efficiently manage multiple practitioners in one place. Get the latest in security, reliability and useability by joining over 100,000 registered health practitioners using HICAPS to manage their busy practice.

With onsite installation and ongoing support from us, you'll have more time to take care of your patients and manage your practice.

Medicare eligibility, bulk billing and Easyclaim
Telehealth claiming for Medicare
Overseas visitor health cover claiming for NIB, BUPA and Medibank
Process approved treatments for State Government schemes, Insurance Commission of Western Australia (ICWA) and WorkSafe Victoria
Multi-Merchant facility with up to 25 separate practitioner bank accounts supported per terminal
Single terminal for both patient claiming and EFTPOS transactions to help reduce clutter and admin costs
24hr scheme connection monitoring
24hr processing and market leading uptime
Simplified consistent pricing of 1.0% Merchant Service Fee for Visa, Mastercard and debit card (incl. GST and interchange)

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HICAPS Digital

HICAPS Digital is your all-in-one online claiming solution, offering real-time eligibility approvals and seamless integration with your practice management system. Streamline invoicing and claims processing for select government schemes and private health insurers, tailored for allied health processionals and other care providers.

Why choose HICAPS Digital?

Real-Time approvals: Quickly verify patient eligibility and process claims with ease.
Comprehensive integration: Manage the entire claiming process in one platform across multiple participating partners.
Convenient access: If you're a current HICAPS terminal user, enjoy free access and easy integration in just minutes.

Features include:

Medicare eligibility, bulk billing and claiming.
Fast and efficient invoicing and settlements for Transport Accident Commission (TAC), Worksafe Victoria (WSV), Workcover Queensland (WSQ), Insurance Commission of Western Australia (ICWA), National Disability Insurance Agency (NDIS) and Department of Veterans’ Affairs (DVA).

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Ongoing support

If you have any questions, need help using your terminal, or ordering stationery, we’re here to help.

With online self-service and 6 days a week Australian based support team, you’ll be guided through set up, troubleshooting problems and processing claims.

How to claim with HICAPS Digital

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To learn about HICAPS terminal claiming

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Medicare Easyclaim

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Add new provider and update account

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We're part of the NAB Group

We understand that the best financial solutions for healthcare businesses are integrated.

Combining our health expertise and range of services, NAB Health, Medfin and HICAPS work together across personal and business banking needs. From claims processing, transactional banking and equipment financing to interest rate risk management and business and home lending.

NAB Health has dedicated financial specialists with in-depth industry knowledge who have been servicing and providing financial solutions to General Practitioners, Specialist, Dentists, Allied health, Pharmacies, Vets and Corporate Healthcare businesses for over 20 years.

Medfin Finance has dedicated financial specialists with in-depth industry knowledge who have been providing tailored personal and business financial solutions to General Practitioners, Specialists, Dentists, Vets and Allied health for over 30 years.

Medfin Australia Pty Ltd ABN 89 070 811 148 Australian Credit Licence 391697 (Medfin) & HICAPS Pty Ltd ABN 11 080 688 866 (HICAPS) are wholly owned subsidiaries of National Australia Bank Limited ABN 12 004 044 937 AFSL and Australian Credit Licence Number 230686 (NAB) and part of the NAB Health specialist business. Medfin’s & HICAPS’ obligations do not represent deposits or other liabilities of NAB. NAB does not guarantee its subsidiaries’ obligations or performance, or the products or services its subsidiaries offer. You may be exposed to investment risk, including loss of income and principal invested.