General Practice

Transforming healthcare with easy, efficient and accurate claiming solutions for your practice.

Trusted by over 100,000 healthcare providers.


Simplify how you process claims, streamline your workflow and get back to what's important. 

Choosing the right solution is critical for your practice to run smoothly. HICAPS provides a fast, user-friendly, secure claiming process across Government Schemes, including Medicare and 100% of Private Health Insurers.

Whether your practice is large or small, HICAPS has a claiming solution to enhance the experience of practitioners and patients. 

HICAPS claiming solutions help to build efficient ways of working, boost productivity and retain great talent in your practice. 


Drive efficiency and save time through integration with industry practice management systems.

Stay protected

Robust security for fraud protection, risk management and data security.


Get help from an Australian based support team and online self-service. 

Enjoy 12 months free HICAPS terminal rental*

Take advantage of 12 months FREE terminal rental* to new HICAPS

customers when they settle funds into a NAB Business Transaction Account.

Claiming solutions for your practice

Simplify how you process claims by combining HICAPS Portal and terminal, with integrated Practice Management Systems. 
Process claims quickly and securely, improve accuracy and decrease time for end-of-day reconciliation. 

HICAPS Trinity Terminal

Process claims quickly and efficiently manage multiple practitioners in one place. Get the latest in security, reliability and useability by joining over 100,000 registered health practitioners using HICAPS to manage their busy practice.

With onsite installation and ongoing support from us, you'll have more time to take care of your patients and manage your practice.

  • Medicare eligibility, bulk billing and Easyclaim
  • Telehealth claiming for Medicare
  • Overseas visitor health cover claiming for NIB, BUPA and Medibank
  • Process approved treatments for State Government schemes, Insurance Commission of Western Australia (ICWA) and WorkSafe Victoria
  • Multi-Merchant facility with up to 25 separate practitioner bank accounts supported per terminal
  • Single terminal for both patient claiming and EFTPOS transactions to help reduce clutter and admin costs
  • 24hr scheme connection monitoring
  • 24hr processing and market leading uptime 
  • Simplified consistent pricing of 1.0% Merchant Service Fee for Visa, Mastercard and debit card (incl. GST and interchange)

Learn more about the HICAPS Trinity terminal


HICAPS Portal is the new online claiming solution, with real-time eligibility approvals. It provides a fast way to complete invoicing and claiming for select Government Schemes and Private Health Insurers for allied health and other care providers.

Integrate your PMS and manage the entire claiming process in one place across multiple participating partners.

If you’re a current HICAPS terminal user, the portal is free to use and you can register in minutes. 

  • Medicare eligibility, bulk billing and claiming
  • Easy invoicing and fast settlement for Transport Accident Commission (TAC), Worksafe Victoria, Workcover Queensland, Insurance Commission of Western Australia (ICWA) and National Disability Insurance Agency (NDIS), Department of Veterans’ Affairs (DVA) claims


Learn more about HICAPS Portal

HICAPS Integrations

GP Practice Management Software Integrations

HICAPS Claiming solutions are specifically designed to integrate with your practice management software. These smart integrations support easy, efficient and accurate ways of working to shape the day-to-day running of your practice.

Best Practice Bp Premier Integration

The integration of HICAPS and Bp Premier offers more functionality to help deliver fast transactions and improve accuracy in end-of-day reconciliation. 

Stop manually keying in transactions, save time and reduce errors when processing claims. 

  • Medicare Easyclaim
  • Medicare Online
  • EFTPOS payments with credit card and digital wallet
  • EFTPOS refunds
  • Co-payments and gap payments
  • Concierge support

Onboarding now via application

Financial Software Integrations

The soon to be released integration with Best Practice Bp Premier, interfaces with well-known cloud-based data, insights and financial accounting systems including KPeyes. 

This integration enables automation of critical payroll compliance, practice funds flow and admin tasks including:

  • Automate service fee calculation
  • Creations of GP invoices and service invoices
  • Integrate with Xero
  • Reduction of admin tasks
  • Debtor management (coming soon)

Ongoing support

If you have any questions, need help using your terminal, or ordering stationery, we’re here to help.

With online self-service and 6 days a week Australian based support team, you’ll be guided through set up, troubleshooting problems and processing claims. 

How to claim with HICAPS Portal

How to process health fund claims

Add new provider and update account

Medicare Easyclaim guide

We're part of the NAB Group

We understand that the best financial solutions for healthcare businesses are integrated.

Combining our health expertise and range of services, NAB Health, Medfin and HICAPS work together across personal and business banking needs. From claims processing, transactional banking and equipment financing to interest rate risk management and business and home lending.

NAB Health has dedicated financial specialists with in-depth industry knowledge who have been servicing and providing financial solutions to General Practitioners, Specialist, Dentists, Allied health, Pharmacies, Vets and Corporate Healthcare businesses for over 20 years.

Medfin specialises in financial services for practitioners, pharmacists, and corporate healthcare businesses since 1990. 

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