Why terminal security matters in a Healthcare setting
Healthcare environments present unique security challenges. Unlike retail stores with dedicated cashiers, clinic staff often multitask between patient care and processing claims and transactions while you’re focused on looking after patients. Don’t overlook a critical vulnerability sitting right at your reception desk – your HICAPS Terminal and be sure to protect patient privacy and financial information.
During non-operating hours it’s crucial that terminals are not visible for theft. CCTV has captured criminals smashing through the front doors or windows of businesses and stealing their terminals. Criminals then attempt to use the terminals to process fake refunds, linked to cards or accounts.
We’re here to help you keep your business safe and secure. Learn what to look out for and why it’s important to keep your terminal safe.
Tips on protecting your HICAPS Terminal
Make sure that your terminals are kept at a secure location, i.e. not easily accessible by customers or strangers.
Ensure your terminal is always under supervision.
Ensure that only authorised employees have access to your terminals.
Ensure your terminals are not visible for theft during non-operating hours.
Avoid having security cameras at locations which can capture you entering passwords and customer card details.
Check your terminals periodically to ensure that the terminal hasn’t been tampered with and components stay intact and remain unbroken.
Check your premises and surroundings periodically to ensure there are no new or unknown items of electronic equipment connected or close to the terminal, e.g. hidden cameras, card skimming devices, etc.
Keeping your terminal software up-to-date
To keep your terminal up-to-date, simply keep it plugged in and software updates will be pushed to terminals during non-operating hours.
How to check the software version of a HICAPS terminal
Stay informed and protect your business
For easy-to-understand security advice, or to report a cybercrime or online incident
Visit cyber.gov.au
To see the latest scams, or to report a scam
Visit scamwatch.gov.au
To protect your business online
Visit nab.com.au/security
