HICAPS Support

Easily access the assistance you need using our range of support resources available to you.

Trinity Terminal Support

You can find all the information you need on what to expect before, during and after installation of your new HICAPS Trinity terminal using the links below.

While all HICAPS VX terminals will be replaced over time, we are rolling out the new Trinity terminal in phases, and it is currently only available to Practitioners who process Health Fund claims and EFTPOS transactions only. We will update our website as soon as the Trinity terminal is available for Medicare claims processing and PMS integration.

HICAPS Digital Claims Support


 For all HICAPS Digital Claims Portal related queries use the button below to take you our specially designed FAQ section that houses everything related to your account, invoicing, government schemes & practice management software questions.

Haven't found the answer you're looking for?

We can help! If you have questions about using your terminal or need some help deciding if a HICAPS terminal is right for your practice, browse our frequently asked questions.

Providing Feedback

Good or bad, your feedback is important to us. Here's how you can contact us with your concerns, compliments or queries.