Support

Troubleshooting for your terminal

If you're having trouble with your HICAPS terminal, we’ve got the resources you need. Explore our tips on how to process claims and troubleshoot problems with our handy user guides.

Processing claims

Explore processing private health fund claims, Medicare Easyclaim, Worksafe Victoria, ICWA and Overseas Visitor claims.

HICAPS guides

Learn how to integrate your terminal with your practice management software, troubleshoot problems with our user guides, and see our terminal codes and item number guides.

HICAPS forms

Whether you're applying for a HICAPS facility, looking to add or amend a provider (or facility) or taking ownership of a terminal. We're here to help.

Support during COVID-19

As the challenges of the Coronavirus (COVID-19) continue, we’re here to help. Learn how HICAPS can help support your practice through this difficult time.

COVID-19 support

Haven't found the answer you're looking for?

We can help! If you have questions about using your terminal or need some help deciding if a HICAPS terminal is right for your practice, browse our frequently asked question

Browse FAQs

Getting in contact with us

Don't hesitate to get in touch if you haven't found the answers you need with our guides, or if you're ready for further assistance.

Providing feedback

Good or bad, we want to hear from you. Explore how to leave feedback and what you can expect from us when you make contact.

Contacting us

Need to get in touch? Explore the best ways to contact us via phone, email or mail.