What to expect on install day?
A HICAPS representative will arrive at the pre booked appointment time to install your new terminal. If you have an existing VX model terminal, the installer will remove your old terminal, ensuring they complete settlement totals for your records before disconnecting.
You will be required to enter your Wi-Fi password (if you have one), to connect the terminal. Terminals can only connect to password protected Wi-Fi connections. Alternatively they can connect your terminal via internet with an Ethernet cable. All health funds will support claims processing via Ethernet, with limited health funds supporting claim processing via Wi-Fi and Mobile. For further information on which funds support Mobile and Wi-Fi claiming please click here.
Finally the HICAPS representative will provide training on the functionality of the terminal including how to process Health Fund claims, sales, refunds, print receipts and change the receipt roll. You will receive a copy of the Quick Reference Guide to further assist you with the terminal and its new functionality.