One terminal, multiple providers, less admin.
If your practice has multiple providers using the same HICAPS Terminal, payments and settlements can quickly become harder to manage. The HICAPS Multi-merchant facility helps keep things simple by allowing multiple healthcare providers to share one terminal while having funds settled directly into their own nominated bank accounts.
If you already use a HICAPS Terminal, Multi-merchant could help you get more from the terminal you already have. It supports up to 25 separate healthcare providers, helping reduce the need for multiple terminals, simplify reconciliation and create a smoother payment experience for your team and patients.
Why multi-merchant?
Multi-merchant is designed for practices where different providers, contractors or businesses use the same reception area and payment setup. Instead of managing separate terminals or manually sorting payments later, your team can select the right merchant on the terminal at the time of payment.
This means each provider can process claims and payments through the shared HICAPS Terminal, with funds settled directly into their own nominated bank account. It is a practical way to support growing practices, multidisciplinary clinics and shared healthcare spaces without adding unnecessary admin.
Key benefits for your practice
With Multi-merchant, your practice can share one HICAPS Terminal across up to 25 healthcare providers, reduce reception clutter, and help make payments easier for staff and patients. It can also support cleaner settlements by helping ensure funds go directly to the correct provider’s bank account, reducing the need for manual reconciliation.
How does it work?
When processing a claim or payment, your team selects the relevant merchant on the terminal. The transaction is then processed through the shared HICAPS Terminal and the funds are settled directly into the selected merchant’s nominated bank account.
Example in practice
Imagine a clinic with a physiotherapist, podiatrist and chiropractor using one HICAPS Terminal. When a physiotherapy patient pays, the physiotherapist is selected on the terminal and the funds settle directly into the physiotherapist’s bank account. Later, a podiatry patient can use the same terminal, with the podiatrist selected and funds settled to the podiatrist’s account. This helps keep payments separated, reduces manual sorting and gives each provider clearer visibility of their own settlements.
When should you apply?
Ready to simplify provider payments?
For existing HICAPS Terminal customers, Multi-merchant can help make shared payments simpler, clearer and easier to manage. It gives your practice a practical way to support multiple providers through one terminal while helping each provider receive funds directly into their own nominated bank account.
Apply for Multi-merchant today to help reduce admin, support your providers and get more from your HICAPS Terminal.
