Practice Goals 2026

As we step into 2026, practices across the country are focusing less on sweeping reform and more on the small, practical changes that can transform staff confidence and patient care. Healthcare is being shaped by practitioners who aren’t just keeping up – they’re leading the way with thoughtful improvements that make everyday work better.

We spoke with HICAPS customers about one meaningful change they’re putting into action this year, and how it’s already making a difference for patients, teams and the communities they serve. 

Here we spotlight Andrew Bacon, Sports Chiropractor & Head Sports Trainer, Tensegrity Sports Clinics.

“As we move into 2026, one meaningful change we’re making at Tensegrity Sports Clinics is the integration of AI into our everyday practice. Specifically, through a new AI powered note taking tool, an intelligent booking system and an AI supported website bot.

This shift was inspired by our ongoing search for ways to improve efficiency without compromising the quality of patient care. One of the biggest challenges has been the time practitioners spend on administrative tasks, especially clinical notes. Our new AI note taking tool will streamline this process by capturing details more quickly and supporting more consistent documentation. This means practitioners can spend more time with patients, and patients benefit from clearer communication and better continuity of care.

We are also introducing a new AI supported booking system where patients have round the clock access to book, cancel or reschedule their appointments through text, phone and WhatsApp. 

This is a completely new space for us, and while it has taken some back and forth adjustments to get it right, our goal is to have a fully operational system by early 2026. This will improve patient time management, reduce missed appointments and give people greater control and flexibility over their care, making the overall experience smoother and more convenient.

Alongside this, we are launching an AI powered website bot that will assist patients with common questions, guide them through booking pathways and help streamline enquiries so our front desk team can focus on more complex needs.

Our first step in 2026 is rolling out all three tools across the team with structured training and feedback loops so we can embed them confidently and responsibly.

Overall, we believe these changes will not only enhance the way we work but also elevate the care, accessibility and experience we provide to our community.”