HICAPS Launches New NDIS Claiming Solution

HICAPS NDIS solution brings a range of benefits for both disability service providers and plan managers.

HICAPS, Australia's leading healthcare claiming solution, is excited to announce the integration of the National Disability Insurance Scheme (NDIS) into its payment platform. This integration will bring a range of benefits for both disability service providers and plan managers.


At HICAPS, we are passionate about making healthcare more accessible and inclusive to all Australians. These new solutions are just one way we are working towards that goal.  For over 25 years, HICAPS has been actively creating smart and innovative products to ensure simple and easy claiming in the healthcare sector.


The NDIS is a vital program that provides support to Australians with disabilities.


Plan Managers play a critical role in helping participants manage their funding and access the services they need.  However, managing claims and payments can be a time-consuming and complicated process. That's where HICAPS comes in. Our new claiming solution for Plan Managers streamlines the claiming process with on-the-spot claiming.  Plan managers will also benefit significantly from the integration of the NDIS into HICAPS. Plan managers will be able to use the HICAPS platform to manage claims and funding for their participants in real-time. This means that they will have greater control over the payment process, with the ability to view and manage claims as they are submitted. The integration of the NDIS into HICAPS will reduce the likelihood of errors or delays and improve the overall efficiency of the claiming process. This will help plan managers to deliver a more effective service to their participants.


For disability service providers, the integration of the NDIS into HICAPS means that they will be able to claim for their services directly at the point of care, providing a more streamlined and efficient payment process. This means that providers will no longer need to manually submit claims, reducing the administrative burden and freeing up more time to focus on delivering high-quality care to participants. Providers will also benefit from faster payments and improved cash flow, enabling them to operate their businesses more effectively. It also allows service providers to claim for supports delivered to NDIS participants, regardless of whether they are self-, plan- or agency-managed.


These solutions mean it is now simpler, quicker, and easier than ever for a Service Provider to submit their invoice for a NDIS related support, and for Plan Managers to assess and approve invoices. In turn, HICAPS believe that this will help support a participant’s right to ‘choice and control’.


Our solutions not only allow customers to submit invoices digitally, in real time, but they will also allow customers to update service bookings and receive notifications of any changes to service bookings for a participants plan, so they are kept up to date, in real time.


Our range of products are designed to be simple and intuitive, reducing the time and effort required to manage claims. 

"We are excited to announce the integration of the NDIS into our payment platform, delivering significant benefits for disability service providers and plan managers. Our mission is to simplify the payment process and deliver innovative solutions that help healthcare providers to focus on what they do best - caring for their patients."

James Beilby, Head of Disability & Care Services at HICAPS.

HICAPS has been at the forefront of the healthcare payments industry for over 25 years, and the integration of the NDIS into its platform is a testament to its ongoing commitment to driving innovation and efficiency in the healthcare industry. We are proud to be a part of the NDIS community and look forward to continuing to support Australians with disabilities.  


HICAPS is a wholly owned subsidiary of NAB (National Australia Bank), and forms part of NAB Health – a group of business that includes Medfin – who specialises in providing financial services to healthcare providers and businesses.

For more information or to apply online visit our website or email our dedicated NDIS team on disabilityservices@hicaps.com.au