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Planned Bupa claims processing outage for 8–10 May, 2021

Due to a major systems upgrade, Bupa will have a claims processing outage. This will mean that on the spot claiming through HICAPS will not be available from 8:00pm Saturday 8th May, 2021 (AEST). Claiming services are scheduled to be back online from 4:00am Monday 10th May, 2021 (AEST).

HICAPS terminals will be unable to process any Bupa claims or quotes during this time. As part of the transition, Bupa online claiming services will also not be available. 

Please direct your patients to claim directly with Bupa should they receive treatments during this outage.