Our HICAPS support guides can help you with everything from setting up your terminal, to troubleshooting problems, processing claims and more.
Our Terminal User Guide can help you with everything you need to know about the VX terminal, including functions and features, transaction response codes, regestering new providers, how to process claims, quotes and EFTPOS transactions and performing a daily settlement.
Our Medicare Easyclaim User Guide will give you step by step instructions on how to process bulk bill, fully paid, part paid and un-paid claims for all provider types.
Our communications port guide will provide a list of the current communication addresses and ports that the HICAPS Verifone VX terminal utilises.
If you are running a firewall on your computer you may need to open ports to allow the your PMS Software and HICAPS Connect to talk to each other. Our HICAPS Connect Port Exceptions guide is here to help.
Learn how to integrate your terminal with your practice management software, troubleshoot problems with our user guides, and see our terminal codes and item number guides.
Whether you're applying for a HICAPS facility, looking to add or amend a provider (or facility) or taking ownership of a terminal. We're here to help.