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Connecting patients to health practitioners


HICAPS Go is a fast and intuitive digital platform that connects patients, practitioners and select health insurance companies for a better claim and pay experience. 

It is an end-to-end service which allows patients to find a practitioner in their area and book, quote, claim and pay, from their mobile phone. HICAPS Go can connect to your practice management systems, allowing patients to book and receive upfront quotes. There is no additional fixed fee, so you can upgrade your solution to include HICAPS Go for no additional fixed fee today.

Sign up now for HICAPS Go

Download HICAPS Go


HICAPS Go allows patients to book, quote, claim and pay, from their mobile phone. It also allows them to see out-of-pocket expenses before claiming. Patients can download HICAPS Go from their app store to start using it today.

Download today from your app stores


HICAPS Go for patients

See your out-of-pocket, from your pocket


Members of participating Private Health Insurers can download HICAPS Go onto their smartphones to receive complete transparency over their health services. 

Out-of-pocket quotes

Determine your out-of-pocket costs before you book and go into your appointment with confidence, knowing how much it will cost you

Claim and pay

Claim and pay in a matter of seconds. This means less time and administration at the end of your session, so you can get on with your day.


HICAPS Go for practitioners



Less admin

Digital integration and storage of client information has the potential to reduce booking and processing tasks, with the potential to give more time to practitioners to care for their patients.





Greater ease of access

With a featured mobile App, practitioners and patients alike can manage their appointments conveniently from their mobile device.





More transparency

The ability to generate upfront quotes at the time of booking as well as health insurance claims, and out of pocket payments means there are no surprises for all parties involved.




The Medipass portal

HICAPS Go is powered by the Medipass portal. NAB and HICAPS have worked with Medipass to bring HICAPS Go to life. Medipass are specialists in digital health payment solutions, and have worked with private insurance products, clinical software and health payments systems. Medipass manage and maintain the Medipass portal for NAB, which connects and uses the HICAPS claims technology.