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Here for you and your practice

Through innovative claim and payment options, get access to a fully encompassing,
all-in-one payments solution that delivers benefits in real time


Apply online today!

Natural Disaster Support

If you’re affected by the current Natural Disaster in Queensland and NSW, please get in touch by calling the Merchant Help Desk on 1300 650 852 anytime. HICAPS will be waiving HICAPS terminal fees for three months to support impacted customers during this difficult time.  

If your HICAPS terminal is damaged or lost due to the floods, we will replace it with no charge. Please be aware that there may be some delay in replacing your terminal due to the floods. We are here to help!

You will need your Terminal number which, if you don’t know, you can get after proper verification, by calling the Merchant Help Desk on 1300 650 852.


Argent Network is closing

The Argent dial up network will commence closure on the 31st March.

If you are still using this network it's vital that you make other arrangements to continue to process claims and payments

Find out more





NAB Health View Podcasts

June 2020: Leadership Podcast: Learn about the potential opportunities and how business owners can show true leadership.

May 2020: Money Matters PodcastInsights on how Australian healthcare finances are faring as a whole, plus highly practical ways for all heath businesses to ease cash flow concerns and start rebuilding healthy revenues for now and the future.

April 2020: Global Shock, Local Impact Podcast: Learn about the Australian health sector’s extraordinary COVID-19 response.


Counselling Services now available through HICAPS

From 1 April 2021, members of the Australian Counselling Association of Australia (ACA) and Psychotherapy and Counselling Federation of Australia (PACFA) will be able to apply for a HICAPS Terminal.

Find out more






Overseas Health Cover claiming via HICAPS

A select number of participating health funds for Overseas Health Cover (student, worker or visitor), are offering their members the convenience of processing their claim on the spot through HICAPS.

Now Bupa, Medibank Private and nib members with Overseas Health Cover can have their health fund benefit processed at participating practitioners through the HICAPS terminal.

See our list of item number guides for Overseas Health Cover claiming

For more information click here.


Apply for HICAPS today!

HICAPS terminals are Australia's leading all-in-one payment and claiming solution for healthcare businesses.

They make running a practice simpler, with on-the-spot payment processing for Private health fund claims, Overseas Visitor claims, Medicare Easyclaim, and the lodgement of Worksafe claims.

Apply online today 





Insurance Commission of Western Australia joins HICAPS

From August 2020, select health practitioners will be able to process pre-approved treatments from Insurance Commission of Western Australia (Insurance Commission WA) via HICAPS.

The Insurance Commission WA funds treatment for injured claimants, including motorists and Government employees in Western Australia.

For more information click here