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We’re here and ready to help
during this difficult time

For more information on our relief package go to


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Coronavirus (COVID-19) Pandemic Relief

As we all come to terms with the growing challenges of the Coronavirus (COVID-19) pandemic, our focus is clear, to support you
with your business in any way we can. We know this is an extremely difficult time for many of our customers and we want you
to know that we’re here to help. We’ll get through this together.

As part of NAB’s support during these challenging times, we’ve taken the step to automatically waive your HICAPS merchant
terminal rental fees for three months from 1 April 2020 through to 30 June 2020, for all our customers - large and small. 
All other transaction fees and charges will remain the same.

You don’t need to do anything for this to occur, we’ll take care of this for you.

For further information, please visit

HICAPS Supporting COVID-19 telehealth consultations

HICAPS is also supporting the health community by enabling new MBS item codes for telehealth services via the HICAPS terminal.
For more information on MBS items for telehealth services that allow bulk-billed phone or video consultation (via HICAPS)
to reduce the exposure to COVID-19 Click here


See HICAPS terminal and HICAPS Go products

COVID-19: MBS items and Telehealth now available through Medicare Easyclaim

GPs, specialists, consultant physicians, obstetricians, consultant psychiatrists, nurse practitioners, allied mental health workers and midwives can now provide health consultations via telehealth service, bulk-billed at no cost to patients through their HICAPS terminal.

HICAPS terminal support

HICAPS and HealthShare Announce New Partnership

HICAPS has partnered with digital health company HealthShare to help private health fund members find a healthcare provider who offers HICAPS in their practice more quickly and easily.

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Closure of the argent dial up network

From March 1st 2020 Telstra will begin closing their Argent Dial Up network. This means that your HICAPS terminal will no longer be able to use a telephone line to process transactions. 

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Medibank joins our participating health Funds for Mobile Claiming

HICAPS is happy to announce that Medibank Private is now available for mobile terminal claiming with select modalities*

Setting up a new practice

Get started with HICAPS

Learn how easy it is to apply for a HICAPS facility for your practice and discover what you’ll need for your application.

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Digital membership cards: Tap and claim today!

Learn how android users can use digital membership cards to tap and claim on HICAPS terminals. It’s simple, secure and offers real-time notifications

Introducing HICAPS Go


HICAPS Go is a new digital solution for health care providers that enables patients to book, quote, claim and pay, all from their mobile phones. HICAPS Go can connect to your practice management systems, so patients can access booking times and receive upfront quotes


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"With HICAPS Go the gap payment is right in front

of the customer and they can check before they pay." 

Cameron Hare, Practice Manager, Transform Physio.


See how HICAPS Go works