Statutory funders

Our partners

HICAPS has partnered with Medicare, WorkSafe Victoria and Insurance Commission of Western Australia to make claiming under these schemes easier for patients.

Learn more about our partnerships today.


Medicare Easyclaim allows patients to lodge their claims and receive their rebates all through the HICAPS terminal.


Depending on how you and your patient agree to settle the account, there are three payment options that you can lodge through Medicare Easyclaim:

  • Fully paid account – the patient has paid their account in full.
  • Part paid account – the patient has contributed to the settlement of the account.
  • Unpaid account – the account has not been paid.

Following the full payment of the account, you can swipe your patient's Medicare card, and the rebate will be paid directly into their account.


For more information on claiming with Medicare, reconciling bulk bill payments and more, please refer to our Medicare reference guide (PDF, 395KB) and Medicare Easyclaim User Guide (PDF, 5.7MB)


Please note: it's at your discretion whether to bulk bill a patient or not. If you choose to bulk bill, additional fees or co-payments shouldn't be charged to your patient following bulk bill claims.

Worksafe Victoria

You can lodge WorkSafe Victoria invoices through your HICAPS terminal. This removes the need to send invoices (for most services) and reduces the time that it takes for you to get paid.


For more information about lodging WorkSafe Victoria claims including helpful hints, see our Lodging a WorkSafe Invoice Reference Guide (PDF 133KB).


Please note: to process WorkSafe claims via your HICAPS terminal you’ll need be a registered provider with WorkSafe. If you would like to register to process Worksafe claims, update your details or to view a list of approved services, visit the WorkSafe website.

Insurance Commission of Western Australia

This new initiative simplifies payment processing, and results in eligible service providers (physiotherapists, general practitioners, osteopaths, chiropractors and medical specialists) receiving prompt payment for treatment, that the Insurance Commission has approved.


Processing pre-approved treatment services through the HICAPS terminal removes the need for manual processing of services and reduces the time (in most cases) from 20 days down to 24 hours.


View our ICWA Automated Payments Guide to see which pre-approved service items are available for processing with HICAPS.


For more information and helpful hints, please see our ICWA Quick Reference Guide