.
How does this impact you?
- Providers
- Health funds
Providers related information
HICAPS Accounts Online is transitioning to a new enhanced digital platform.
This is the first step in our digital transformation to provide you a more streamlined and user-friendly experience.
How does this impact you?
HICAPS is in the process of transitioning from the HICAPS Accounts Online platform to the new HICAPS Digital.
HICAPS Digital is a secure online claiming solution with real-time eligibility approvals. It enables providers to complete invoicing and claiming for select Government Schemes and Private Health Insurers for allied health and other healthcare providers.
What’s changing
From 30 September 2025 you will no longer be able to log into HICAPS Accounts Online and will need to register for a HICAPS Digital account to continue accessing functions similar to those used on HICAPS Accounts Online.
Once registered, you’ll have access to the following:
- Claims processing for allied, medical, care and disability providers.
- Easy invoicing and fast settlements for select Government Schemes including Medicare, iCare NSW, TAC Victoria, WorkSafe Victoria and WorkCover Queensland.
- Quickly confirm a patient’s funding eligibility prior to their appointment.
- View your digital and terminal claim transactions at a time that works for you, in near real time in one place.
- Add a new Provider – set up their profile and track the application.
- Update bank account details and payee provider details for your practice.
As part of HICAPS Digital you’ll also have access to request:
- to configure provider terminal settings;
- to re-order providers ;
- to receive and modify statements ; and
- daily totals.
Next Steps
Ongoing support
Health Fund related information
HICAPS Accounts Online is transitioning to a new enhanced platform.
HICAPS Accounts Online will transition to HICAPS Portal on 30 September 2025. This is the first step in our digital transformation to provide a more streamlined and user-friendly experience. The most important features will be available first and continuous improvements will be planned based on your needs and feedback.
HICAPS Portal uses the latest technology and infrastructure, making it more secure, reliable, and enables us to develop more powerful data insights in the future.
How does this impact you?
Once access for HICAPS Portal has been provided by your Fund Administrator, you can:
- search and view claims;
- search and view providers; and
- approve or decline a claim reversal.
You can access other functions, including reports and user management, through Support Request Forms available via [HICAPS Portal].
Next Steps
You’ll need to ensure your details in HICAPS Accounts Online are correct before the migration to HICAPS Portal.
Step 1: Login to the existing HICAPS Accounts Online
Step 2: Refer to the left-hand navigation and select ‘User administration’
Step 3: Select ‘Personal details’ sub menu
Step 4: Select ‘Edit details’
Step 5: Ensure your email, date of birth and mobile number are up-to-date. If not, accordingly amend and click ‘update’ button.
An email will be sent to you soon, including your new user ID, with a link to access HICAPS Portal.
Ongoing support
More information and guidance will be shared in the lead-up to the transition.