HICAPS Connect 4 - Upgrade Instructions

If you are a Dentally user and need to upgrade HICAPS Connect to the latest version, please follow the below steps

Before your upgrade – software updates

·       Please follow steps outlined within the Dentally help centre

After your upgrade – terminal configuration

·       Please follow steps outlined within the Dentally help centre

After your upgrade – other

·       If you are running a firewall on your computer, you may need to open ports through the firewall to allow the 2 programs (your PMS Software and HICAPS Connect) to talk to each other. for more information on this please consult our support documentation:

o   Port Exception Guide 

o   Trinity Communication Guide

Before your upgrade – software updates

·       Please ensure that your practice is using the latest Dental4Windows software Build 5393 or higher.

·       To confirm and/or update your software please open Dental4Windows and from the navigation bar select Help > Check for Updates 

o   N.B we recommend upgrading outside of business hours to avoid service interruption.

After your upgrade – change / find terminals

·       Your new Trinity terminal will have a new terminal number so may need to be configured in your Practice Management System.

·       To update your terminal number please open Dental4Windows and from the navigation bar select Go To > HICAPS Terminal Selection - then select your new terminal number and save changes.  

·       If this option is not available, please open Dental4Windows and from the navigation bar select Location Management > General > Groups > Paths & Links > Method used for HICAPS terminal Selection - change to User Selection - then complete the above steps.

After your upgrade – other

·       If you are running a firewall on your computer, you may need to open ports through the firewall to allow the 2 programs (your PMS Software and HICAPS Connect) to talk to each other. for more information on this please consult our support documentation:

o   Port Exception Guide 

o   Trinity Communication Guide

Before your upgrade – software updates

·       Please follow steps outlined within the Exact help centre

After your upgrade – terminal configuration

·       Please follow steps outlined within the Exact help centre

After your upgrade – other

·       If you are running a firewall on your computer, you may need to open ports through the firewall to allow the 2 programs (your PMS Software and HICAPS Connect) to talk to each other. for more information on this please consult our support documentation:

o   Port Exception Guide 

o   Trinity Communication Guide

Before your upgrade – software updates

·       Download the latest software from Praktikaps - Praktika HICAPS connector

·       Click on the Install icon to begin the installation.

·       Follow the prompts on the screen which will include restarting your computer at least once.

o   If you have an anti-virus program installed, it may disable the connections for the new HICAPS Connect 4.0 software. If you encounter issues, please contact your IT support who can add HICAPS Connect 4.0 software to the list of the exceptions in your anti-virus/firewall program

After your upgrade – other

·       If you are running a firewall on your computer, you may need to open ports through the firewall to allow the 2 programs (your PMS Software and HICAPS Connect) to talk to each other. for more information on this please consult our support documentation:

o   Port Exception Guide 

o   Trinity Communication Guide

Our new Trinity Terminals are backwards compatible with the vast majority of Practice Management Software’s who use a HICAPS integration and you are not required to update your software or contact your vendor for additional support. You should be able to plug in your terminal using the serial connection provided and use the integration.

If you are using Dentally or Dental4Windows, you will not be eligible for a Trinity Terminal upgrade.

For more information on whether you are using a HICAPS integration, see here.