Trinity Support Guides

  

Quick Reference Guide

Want to know how to process a transaction, a refund or a quote? These and other Trinity terminal questions can be found in our Quick Reference Guide

Trinity terminal quick reference guide

HICAPS Medicare Easyclaim Guide

The HICAPS Trinity terminal supports Medicare Easyclaim so we've put together a guide to get you started.

Hicaps Medicare guide

Terminal Accessibility Guide

HICAPS are committed to assisting our merchants' customers with advanced accessibility features to process their transactions.

Terminal accessibility guide

Terminal User Guide

Our Terminal User Guide can help you with everything you need to know about the Trinity terminal, including functions and features, registering new providers, how to process claims, quotes and EFTPOS transactions and performing a daily settlement.

Trinity User Guide

HICAPS Terminal Communications Guide

The HICAPS Trinity terminal supports several different communications methods for processing claims so we've put together a guide to get you started.

Trinity Communication Guide

Participating health funds for HICAPS Trinity mobile claiming

Stationery & Support

You will be supplied 20 receipt rolls with your terminal on install. Should you require more please order via our stationery ordering form. Please allow 5-10 business days for stationery to arrive. 


Note: if you have paper rolls from your old terminal, you can use those too. You may need to shorten the roll by discarding some paper to allow the roll to fit into the new terminal.

Support

If you are looking for support you can now use our new support centre