Are you on the latest software version
To ensure that you are getting the best out of your HICAPS terminal, HICAPS is updating all our terminals to the latest software release.
The terminal should complete this task overnight however if the terminal is unable to update for some reason you may be contacted by one of our staff to complete this update manually.
The update will include a mandatory security update (just like a windows update), dialling and connection updates as well as some general housekeeping tasks.
Follow this guide to check your terminal software and start an updated if needed. Click Here to open Guide
If you have any questions please feel free to contact the HICAPS Helpdesk on 1300650852.