About Us

HICAPS is Australia's leading claims and payments solution for healthcare providers.

Formed in 1998, HICAPS aims to support the operations of healthcare businesses by offering convenient on-the-spot processing for health fund, Medicare and WorkSafe Victoria payments across Australia. HICAPS can save time and money for healthcare providers and patients alike - and deliver real business benefits to healthcare providers.

In September 2017 HICAPS launched HICAPS Go, an innovative digital platform that connects patients, practitioners and participating private health insurers. Working with trusted partner Medipass, this integrated end-to-end service aligns with HICAPS’ purpose of making it simpler and easier for healthcare professionals to deliver exceptional service to their patients. 

HICAPS is an integral part of NAB Health - a group of businesses within the National Australia Bank that cater to the healthcare industry. This group includes Medfin and other business specialists with a deep knowledge of the complexities of the industry; and who are dedicated to finding ways to deliver better banking and finance solutions.

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