My terminal is not installed yet

What do I need to do before my terminal is installed?

If you have been contacted to participate as a selected customer in our terminal replacement pilot, there’s a few things we recommend you do in preparation.


Once your terminal replacement appointment time is booked in, you will receive a confirmation email containing your booking time and important information. This information is also detailed below.


Prior to your install appointment it will be useful to have the following:

  • If you have Wi-Fi at your practice, please have your Wi-Fi password available. You will need to enter this in to the terminal to connect it to Wi-Fi.
  • An active internet connection, with an ethernet cable that can be plugged into the terminal.
  • A pre-selected 6 digit terminal passcode that will need to be used for functions such as refunds on the terminal. Sequential or consecutive numbers will not be accepted. We recommend you don’t use any identifiers such a birthdays or postcodes as well for security reason.

For further information on what happens on the day of install click here.

Further assistance?

Should you ever wish to verify the legitimacy of a call to your practice regarding replacing your terminal please call our Australian-based Help Desk on 1300 650 852.


Help Desk Hours: Monday to Saturday 8am - 10pm (AEDT). In this instance they will be able to confirm your inclusion on our list of selected customers for the pilot.


For all other queries or any support regarding the Trinity (T650p) terminal, please speak to our team on the dedicated Terminal replacement Hotline on 1300 850 288.