Support during COVID-19

Helping you through

We are proud to have assisted all our HICAPS customers by waiving terminal rental fees from April 2020 to July 2020.


For our Victorian customers, we extended our support until October 2020 – in line with Government lockdown guidelines. We resumed charging monthly terminal fees from November 2020.

NAB and HICAPS continue to support small businesses that have been impacted by the pandemic.

Supporting our Customers

Our focus at HICAPS is to support you in any way we can and to help mitigate the impact of COVID 19 on your business.

Hardship Support

At NAB and HICAPS we know that COVID-19 restrictions continue to impact our customers.

If you need to discuss ways NAB can help support your business, please please call the HICAPS Help Desk on 1300 650 852, 8am to 10pm, Monday to Saturday.

Please note: To assist our team with your request can you please provide your Terminal ID, Merchant Number and email address.


Supporting telehealth consultations

HICAPS supports telehealth services for both  Allied Health and temporary MBS item codes.


Supporting the processing of telehealth services helps reduce the risk of community transmission of COVID-19 . Allied telehealth services are enabled for Psychologists, Physiotherapists, Podiatrists, Occupational Therapists, Exercise Physiologists, Speech Pathologists and Dietitians.


Learn more about telehealth consultations for both Allied Health and Medicare.