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FAQs

  • HICAPS Go is an intuitive end-to-end service for allied health practitioners and patients. It can connect to your PMS or sit as a standalone web portal, allowing patients to find a practitioner, book, quote, claim and pay for the service, all on their smartphone in seconds!

     

  • Medipass is a trusted partner who HICAPS has chosen to work with to bring HICAPS Go to life. Medipass manage the web portal that enables the claims and payment process, whilst the back end infrastructure still sits with HICAPS. As part of the sign up process you will receive emails from Medipass asking you to set up your login details and the portal will also be branded as Medipass.

  • For practioners

    HICAPS currently manages patients’ health insurance claiming and payments through a terminal installed in your clinic. The new experience is a digital platform run either through your PMS or accessed through the Medipass portal on a desktop, laptop or tablet. 

    For patients

    The App allows patients to book appointments, view quotes upfront, claim and pay with confidence – all from the convenience of their mobile phone.

  • Currently HICAPS Go is available to allied health professionals, such as physiotherapists, chiropractors, osteopaths, myotherapists, podiatrists and remedial massage therapists. We are planning to expand this in the near future to include dentists and optometrists.

  • Right now! HICAPS Go has finished its pilot program and is now available to practices around Australia

    • Patients can find and book an appointment at a practice with ease, using location services, all from their smartphone
    • Patients are able to get a quote at the time of booking, allowing them to see their benefit  and gap payment upfront
    • HICAPS Go makes processing claims and payments simpler and easier, allowing you more time to spend with your patients
  • Currently HICAPS Go is available to Allied Health Professionals: Physiotherapists, Chiropractors, Osteopaths, Myotherapists, Podiatrists and Remedial Massage Therapists. We are excited about expanding this in the near future to include dentists and optometrists!

    The App is available to all patients who are with the following health funds:

    -        Medibank

    -        AHM

    -        HIF

    -        St Luke’s

    -        Phoenix health

    -        Peoplecare

    -        nib

    -        Defence Health

    -        Healthcare Insurance

    -        APIA

    -        QANTAS Assure

    -        AAMI

    -        GMHBA

    -        Frank

    -        Suncorp

    -        health.com.au

    To download for free, simply go to the App Store or Google Play.

  • While we are working hard to make HICAPS Go as a standalone application, at this stage most practices will still need a terminial to work alongside HICAPS Go.  

  • Based on the requirements from many Health Funds and industry bodies, practitioners are required to have a provider number registered at each location they are working out of, unless they have a registered mobile provider number with specific funds.

  • Existing HICAPS customers can apply for it via the following form: Apply Now

    New customers can register their interest and we will let you know when it is available

  • We are working with a range of practice management systems, and we are now fully integrated with Cliniko and HealthKit.

    With Cliniko integration, all HICAPS claims and payments will be processed directly through Cliniko, and this will streamline and simplify the claims and payment process even more. Please visit Cliniko Integration

    Information on HealthKit integration is available at HealthKit Integration.

    HICAPS Connect integration (for non-cloud based PMS) is also underway and will be up and running in the next few months, allowing claims and payments to be processed through the integrated PMS software.

    If you don’t want HICAPS Go to be integrated into your PMS, don’t worry! It can all be done through a portal which just requires a Medipass login and password to access.

  • The App requires iOS 8.0 or later for Apple devices. For Android users, 4.1 or later is required. 

Payments and settlements

  • First patients need to add their health fund card, and credit or debit card details in their HICAPS Go App account. Once set up, patients will be able to simply make claims and payments by simply tapping “Approve” once the practitioner has created the claim.

  • Yes, a claim can be cancelled after it has been approved. You will still need to process the claim again and ensure it is approved by your patient for the payment to go through.

    Patients are not able to cancel claims after the payment has gone through and are encouraged to contact you if they have any concerns.

    But as always, we are more than happy to help with any issues!

  • We recommend  you get your patients to approve their payments on the spot. In the event a patient tries to avoid payment, we advise you to follow your current processes and seek alternative payment method.

  • Your current settlement process will remain the same.

  • Please contact the HICAPS Sales team for further information regarding HICAPS Go pricing. Contact us at 1800 80 57 80