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Medicare and Worksafe


HICAPS has partnered with Medicare and Worksafe to make claiming under these schemes easier for patients.



  • Medicare Easyclaim is a Medicare Australia initiative that allows patients to lodge their claims and receive their rebates through the HICAPS terminal

  • Medicare Easyclaim is used for bulk bill and/or patient claims including Enhanced Primary Care (EPC).  There are three payment options for patient claims that can be lodged through Medicare Easyclaim. The type of claim submitted is dependent on the manner in which you have agreed with your patient to settle the account.

    • Fully paid account - patient has paid their account in full.

    • Part paid account - patient has paid a contribution toward the settlement of the account. 

    • Unpaid account - account has not been paid.

    Following full account payment by your patient by cash, EFTPOS, credit card or cheque, you simply swipe your patient's Medicare card and their rebate is paid directly into their bank account almost immediately. 

    It is at your discretion whether to bulk bill a patient or not.  If you choose to bulk bill, additional fees or co-payments should not be charged to your patient following bulk bill claims.

    For more information on claiming with Medicare please refer to the Medicare Easyclaim User Guide

  • You can access Medicare Easyclaim bulk bill claims processing and payment reports to assist with reconciliation via Medicare Australia's Health Professional Online Services (HPOS) portal.  For full access to HPOS you will need to register for a Public Key Infrastructure (PKI) individual certificate. To register for a PKI certificate and for access to HPOS visit

  • For all Medicare Easyclaim enquiries call the Medicare e-Business Service Centre on 1800 700 199.

  • To download a step by step Medicare claim transaction guide for your HICAPS terminal see the HICAPS terminal user guide.

    Terminal User Guides



  • HICAPS, together with WorkSafe Victoria, has developed an initiative enabling you to lodge invoices for treatment provided to injured workers through your HICAPS terminal. This service is for lodging invoices only, and will use existing HICAPS item numbers for initial and standard consultations.

  • You will be required to manually enter invoice details into your HICAPS terminal.  A detailed step-by-step guide on How to lodge WorkSafe invoices is available. View Step-by-Step Guide

  • Providers who are registered under the Health Practitioner Regulation National Law Act 2009 and provide services approved by WorkSafe may provide services to injured workers. To obtain a WorkSafe provider number, update your details or to view a list of WorkSafe approved services, please visit the WorkSafe website at

  • WorkSafe aims to reduce the time between invoicing and payment by removing the need to send invoices to WorkSafe Agents for some services. The method of payment will not change from that currently in place.  Please visit the WorkSafe website for more information on electronic payment.

  • The Retrieval Reference Number (RRN) printed on the HICAPS receipt will appear on your remittance as the Invoice Number.

  • For all WorkSafe enquiries or for more information please call the WorkSafe Advisory Service on 1800 136 089
    or visit

  • You will be required to obtain a signature from the injured worker on the receipt of invoice lodgement.

  • You are required to keep your signed receipt of invoice lodgement on file for a period of not less than seven (7) years.  

  • HICAPS has developed below a quick reference guide including helpful tips and step by step terminal instruction guide to help you get starting with lodging a WorkSafe invoice on your HICAPS terminal.