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Our frequently asked questions


HICAPS Terminal


  • No. HICAPS terminals have broadband/ethernet connectivity – so you don’t need a phone line.

    From 1st of March 2020, Telstra began to close the Argent network. If you do currently use a phone line, you will need to arrange for your terminal to connect to the internet so that you can continue to successfully process claims and payments,


  • The HICAPS network operates 24 Hours, 7 days. The hours of operation for health funds accepting HICAPS claims vary from fund to fund. 

  • No, an installation specialist will arrange a suitable time to visit your practice and install the terminal.

    Note: this excludes some remote locations.


  • Staff at your practice will receive training for the HICAPS terminal (including EFTPOS functionality) at the time of installation.

    As a guide the practice should allocate approximately 45 minutes for up to four staff.

    We also have HICAPS user guides available which contain detailed step-by-step instructions. Everything from how to set up your terminal to how to process claims and transactions can be found in the guides.


  • Yes, HICAPS can facilitate payments directly to individual bank accounts through the one HICAPS terminal. There is no extra charge for this feature.


  • We make pricing simple!

    All you pay is a monthly rental fee for the use of the terminal, along with a Merchant Service Fee for Credit Card and EFTPOS transactions. We don’t charge you to process any Health Fund claims!

    To find out more, please call our Sales team on 1800 805 780

  • If you have an existing NAB EFTPOS terminal it will be replaced with a HICAPS terminal.

    If you’re switching to HICAPS and currently have a terminal with another financial institution – then you’ll need to get in touch with them and ask them to uninstall the terminal based on their terms and conditions.

  • Up to 50 providers can access the one terminal.

  • HICAPS allows you to process up to 24 items per transaction. However, the number of items you can process in one transaction will vary from health fund to health fund. Once you swipe the patient's card the maximum number of items will display on the terminal screen.


  • Medicare Easyclaim is a Medicare Australia initiative that allows patients to lodge their Medicare claims and receive their rebates through the HICAPS terminal at your practice. 

  • HICAPS now allows patients to lodge their WorkSafe Victoria claims on the spot at the practice.


  • For select health funds, you can use the quotation functionality to give customers an estimate on their health insurance benefit before they receive treatment.

    Click here to see the participating health funds for quotation

  • You can get stationery and promotional material through us at no extra cost.


  • At HICAPS, we're always trying to improve our customers' experience, but we know things don't always go the way they should. 

    Visit our feedback page to find out all the ways you’re able to lodge a complaint or query, including when you can expect a reply