Supporting our Customers
Our Focus is clear; to support you in any way we can and to help mitigate the impacts of COVID-19 on your business.
All HICAPS customers will automatically receive 3 months free terminal rental as of April 1st 2020.
You don’t need to do anything for this to occur, we’ll take care of this for you. However, if you are no longer operational and would like further assistance during this difficult time, please see below options:
- Customers that won’t be operational for some time, so want to temporarily suspend trade
If you have a working terminal(s) but can no longer trade, and therefore wish to temporarily suspend your facility, we’ll offer a fee waiver on terminal rental for a period of up to 6 months. You will not be able to process transactions while the terminal is suspended.
- Customers wanting to permanently close their facility
If your business can no longer trade, and you wish to permanently close off your facility, please reach out to our team and we will arrange this for you.