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We’re here and ready to help during this difficult time

We understand the challenges facing businesses and uncertainty experienced by all Australians in the wake of COVID-19.

As part of NAB’s support during these challenging times, we’ve taken the step to automatically waive your HICAPS merchant terminal rental fees for three months from 1 April 2020 through to 30 June 2020, for all our customers - large and small.  All other transaction fees and charges will remain the same.

The HICAPS team is working hard to support you and we appreciate your patience. 

    Supporting our Customers

Our Focus is clear; to support you and you in any way we can and to help mitigate the impacts of COVID-19 on your business.

All HICAPS customers will automatically be receiving 3 months free terminal rental as of April 1st 2020.  

You don’t need to do anything for this to occur, we’ll take care of this for you. However, if you are no longer operational and would like further assistance during this difficult time, please see below options:

  1. Customers that won’t be operational for some time, so want to temporarily suspend trade

    If you have a working terminal(s) but can no longer trade, and therefore wish to temporarily suspend your facility, we’ll offer a fee waiver on terminal rental for a period of up to 6 months.

  2. Customers wanting to permanently close their facility

If your business can no longer trade, and you wish to permanently close off your facility, please reach out to our team and they will arrange this for you.

HICAPS Supporting COVID-19 telehealth consultations

HICAPS is also supporting the health community by enabling new MBS item codes for telehealth services via the HICAPS terminal.
For more information on MBS items for telehealth services that allow bulk-billed phone or video consultation (via HICAPS) to reduce the exposure to COVID-19 Click here


Get in touch

Impacted HICAPS customers please call the HICAPS Help Desk on 1300 650 852 (between 8am – 10pm AEST), please be aware you may experience longer than normal wait times.

Alternatively, you can send through your practice details to our team at
To assist our team with your request, please include your Terminal ID and Merchant number in your email along with your best contact telephone number should we need to call you.

The HICAPS team is working hard to support you and we appreciate your patience.