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We’re here and ready to help during this difficult time


We understand the challenges facing businesses and uncertainty experienced by all Australians in the wake of COVID-19.

As part of NAB’s support during these challenging times, we’ve taken the step to automatically waive your HICAPS merchant terminal rental fees for three months from 1 April 2020 through to 30 June 2020, for all our customers - large and small.  All other transaction fees and charges will remain the same.

The HICAPS team is working hard to support you and we appreciate your patience. 

HICAPS Supporting telehealth consultations

 

HICAPS is extending its telehealth support by enabling telehealth services for Allied Health (from 4th May 2020) in addition to the new temporary MBS item codes.

Supporting the processing of telehealth services aims to help reduce the potential exposure to COVID-19. Allied telehealth services have now been enabled for Psychologists, Physiotherapists, Podiatrists, Occupational Therapists, Exercise Physiologists, Speech Pathologists and Dietitians.

For more information on telehealth consultations for both Allied Health and Medicare Click here

    Supporting our Customers


Our Focus is clear; to support you in any way we can and to help mitigate the impacts of COVID-19 on your business.

All HICAPS customers will automatically receive 3 months free terminal rental as of April 1st 2020.  

You don’t need to do anything for this to occur, we’ll take care of this for you. However, if you are no longer operational and would like further assistance during this difficult time, please see below options:
 

  1. Customers that won’t be operational for some time, so want to temporarily suspend trade

    If you have a working terminal(s) but can no longer trade, and therefore wish to temporarily suspend your facility, we’ll offer a fee waiver on terminal rental for a period of up to 6 months. You will not be able to process transactions while the terminal is suspended.

  2. Customers wanting to permanently close their facility

If your business can no longer trade, and you wish to permanently close off your facility, please reach out to our team and we will arrange this for you.

HICAPS Terminals support increased contactless pin limit during COVID-19

 

To help reduce your patient’s physical contact with surfaces when they visit at your practice, HICAPS have temporarily increased the contactless PIN limit from $100 to $200 on HICAPS terminals. This is a temporary measure designed to be in place for an initial period of three months. We have already commenced the roll out of Terminal updates. The initial three month period may be extended, based on Federal Government and Australian Payment Network advice.

 

See our FAQs for further information.

Get in touch

Impacted HICAPS customers please call the HICAPS Help Desk on 1300 650 852 (between 8am – 10pm AEST), please be aware you may experience longer than normal wait times.

Alternatively, you can send through your practice details to our team at providerservices@hicaps.com.au.
To assist our team with your request, please include your Terminal ID and Merchant number in your email along with your best contact telephone number should we need to call you.

The HICAPS team is working hard to support you and we appreciate your patience.