From 27th of July 2021, patients will be able to claim at a HICAPS terminal using their iPhone or Apple Watch.
Currently Bupa, Medibank, nib, GU Health and HBF have enabled digital cards (both iOS and android).
Health fund members can add their pass (digital card) to their iPhone or Apple Watch via their Health Insurer’s iPhone app. Eligible patients will receive information from their health fund on how to access their membership card from the Apple Wallet.
An eligible member of participating health funds will only be able to use their digital card at registered providers that have HICAPS terminals.
We have a step-by-step guide to assist with digital card processing.
Please Note: The terminal must be active (not in sleep mode) to read the digital card.
Once a patient’s tap and claim has been successful, the HICAPS terminal will display a ‘claim approved’ message.
There may be several reasons why a claim has been declined. If the HICAPS terminal does not provide an error response or the patient disputes this, get the patient to check directly with their health fund.