HICAPS Accounts Online


HICAPS Accounts Online is a secure environment which offers the convenience of fast reconciliation of consolidated payments you receive from health funds efficiently and accurately.


To register simply download the "HICAPS Accounts Online - Upgrade/Create Access Request" form and fax back to us on 1300 725 726.


Easy to use and very flexible, HICAPS Accounts Online is ready to start working for you right now - all with no fees from HICAPS.

To get a copy of the HICAPS Accounts Online "Getting Started" guide please download a copy here or call the HICAPS Help Desk on 1300 650 852.

Multi Level Security - in addition, to HICAPS Accounts Online being is password protected, there are also three different levels of access, which means you can control who uses the system, and the features they use when they do.

Flexible Reporting on demand - with little more than a few keystrokes you can access statements for reconciliation, produce daily HICAPS reports and produce summary transaction reports.

View your HICAPS transactions and payments online – in addition, you can also view individual transaction details for your practice.


Help is just a phone call away

Should you need any further assistance with using HICAPS Accounts Online, simply call the HICAPS Help Desk on 1300 650 852.

Tips for taking your practice online

  1. Gather all practice staff - health service providers, Practice Manager and administrative staff and decide the appropriate HICAPS Accounts Online access levels for each individual. Use the table to assist with the decision making.
  2. Set up each user and/or access level agreed. A staff member with level 3 access can perform this task immediately. Alternatively, call the HICAPS Help Desk on 1300 650 852.
  3. Ensure every user reads the "Getting Started" guide before logging in for the first time.

HICAPS Accounts Online Functionality

User Access Level


Level 1


Level 2


Level 3

Providers transactions [View & download]
Transactions for all providers attached to an account ID [View & download]  
Previous HICAPS statements & previous HICAPS daily totals [View & download]  
Request to add and modify providers to HICAPS database system [Supporting documents required]  
Manage statement frequency, type & delivery method and mailing address details  
Create and upgrade additional HICAPS Accounts Online Users & ID's    
Modify own user details (mailing address, e-mail etc)