Latest News

Introducing HICAPS Go - a new way to manage bookings & payments

A better way to connect and pay for healthcare

We're excited to announce a new game-changing solution to connect patients, health practitioners and private health insurers through one fast and intuitive digital platform.

HICAPS Go is an end-to-end service designed to allow health practitioners to spend less time on administrative tasks and more time with their patients.

With or without a terminal

HICAPS currently manages patients’ health insurance claims and payments through a physical terminal, normally installed in the practitioner’s clinic. HICAPS Go works with these terminals, or on its own, offering practicioners and patients flexibility in booking, payments and healthcare claims.  

Are you on the latest software version

To ensure that you are getting the best out of your HICAPS terminal, HICAPS is updating all our terminals to the latest software release.

The terminal should complete this task overnight however if the terminal is unable to update for some reason you may be contacted by one of our staff to complete this update manually.

The update will include a mandatory security update (just like a windows update), dialling and connection updates as well as some general housekeeping tasks.

Follow this guide to check your terminal software and start an updated if needed. Click Here to open Guide

If you have any questions please feel free to contact the HICAPS Helpdesk on 1300650852.

UnionPay now enabled on HICAPS Terminals

HICAPS has commenced a software upgrade across the terminal fleet to enable UnionPay Cards to be accepted via HICAPS terminals.

As part of this software upgrade you will see the UnionPay logo appear on your terminal and you will be able to accept UnionPay cards from patients to make their payment.

UnionPay is the preferred method of payment for local Chinese and Chinese visitors.


Nurses & Midwives Health joins HICAPS

HICAPS is proud to announce that Nurses & Midwives Health health  is now available for electronic claiming via HICAPS.

Nurses & Midwives Health is a new health fund exclusively for nurses and midwives and their families. Developed by Teachers Health Fund, Nurses & Midwives Health is focussed on providing relevant and affordable health insurance cover at every stage of life. As a not-for-profit organisation, Nurses & Midwives Health puts members’ interests first, through lower premiums, increased benefits and additional services.

For more information on Nurses & Midwives Health, including eligibility criteria, visit or call 1300 344 000.

Emergency Services Health joins HICAPS

Emergency Services Heath is a new health fund and is Australia’s only private health insurer established exclusively for those who work and volunteer to protect our communities including; fire, state emergency, ambulance, medical response and recovery, and water response and recovery sectors.  This new health fund has just been launched by Police Health.

As a not-for-profit private health insurer, Emergency Services Health exists to support Australia’s emergency services community with all funds being used to further enhance the physical and mental health and wellbeing of workers, volunteers and their families.

For more information please refer to

Changes to the HICAPS Equipment and Provider Agreement Terms and Conditions

A review of the HICAPS Equipment Agreement and HICAPS Provider Agreement terms and conditions (the “Agreement”) has been conducted to ensure the Agreements comply with the new Unfair Contract Terms Legislation that will be effective from 12 November 2016.

To enable these changes to be made, your existing Agreement will cease on 11 November 2016.  The use of your terminal will be on new terms and conditions, as set out in a new set of Agreement (“New Agreement”).

To accept the New Agreement/s, you simply have to continue using your terminal on and/or after 12 November 2016.  From that date, the New Agreements will apply to your use of the terminal.

View the HICAPS  Provider Agreement - Terms and Conditions
View the HICAPS Equipment Agreement - Terms and Conditions

If you have any questions about the New Agreement, please contact us at

Amex now available on HICAPS Terminal

As part of our new partnership with American Express, you can now accept American Express transactions through your HICAPS terminal. Not only will your practice be open to a broader range of high-earning patients, but your existing patients will be rewarded for their loyalty.

Once you’ve registered as an American Express Merchant, you’ll enjoy a number of features designed to simplify your cash flow:
• Next-day payment to your bank account
• A flat fee structure with no minimum transaction limits
• HICAPS and American Express integration for ease of reconciliation
• Servicing and support through Online Merchant Services and 24/7 phone support

Visit for further information