Latest News


New health fund joins HICAPS

HICAPS is pleased to announce that the myOwn health fund is now available.  

At myOwn, they have two core beliefs: one , that health insurance should be easy and two, by including membership to the AIA Vitality wellness program, that you should be rewarded for taking steps to improve your health.

myOwn a joint initiative of the second largest life insurer in the world, AIA Australia  and GMHBA an Australian not-for-profit health fund with more than 80 years experience.

HICAPS Hypercom Terminal reaches end of life...

HICAPS terminal Upgrade program is scheduled for completion on 1st April 2017.

The current Hypercom HICAPS terminal has now reached end of life and HICAPS is currently replacing them with the new Verifone terminals.

 HICAPS Installation team are currently calling customers that have a Hypercom terminal to arrange for the terminal to be swapped to new enhanced Verfione Terminal.

 The new terminal includes all the features of the current one as well as providing new enhancements such as contactless technology (paywave/paypass) and Ethernet connectivity and much more.


·         I have not been contacted and still have an old Hypercom Terminal what should I do?

Please call our installation team on 03 9403 1607 before 15  March, 2017 and we will arrange for your terminal to be swapped to the new Verifone terminal.

·         Is there any change to my terminal rental or any other fees?

No, all fees will remain the same, including the terminal rental.

·         Why do I need to have my Hypercom terminal swapped over?

The network that Hypercom terminals use is no longer supported.  To ensure that we can continue to provide you with the HICAPS service, we will be providing you with a new terminal that will support new and updated software releases.

·         I want to keep my current terminal

Unfortunately the network that the current terminal is connected will not be available so you will be unable to process transactions.

·         Will I lose or gain any features with the Verifone terminal?

The Verifone terminal has all your current terminal features as well as enhancements such as faster connectivity via Ethernet, EMV (to be enabled in 2017), an easier to read colour touch screen, contactless EFTPOS transactions (paypass/paywave) and more.

Nurses & Midwives Health joins HICAPS

HICAPS is proud to announce that Nurses & Midwives Health health  is now available for electronic claiming via HICAPS.

Nurses & Midwives Health is a new health fund exclusively for nurses and midwives and their families. Developed by Teachers Health Fund, Nurses & Midwives Health is focussed on providing relevant and affordable health insurance cover at every stage of life. As a not-for-profit organisation, Nurses & Midwives Health puts members’ interests first, through lower premiums, increased benefits and additional services.

For more information on Nurses & Midwives Health, including eligibility criteria, visit or call 1300 344 000.

Emergency Services Health joins HICAPS

Emergency Services Heath is a new health fund and is Australia’s only private health insurer established exclusively for those who work and volunteer to protect our communities including; fire, state emergency, ambulance, medical response and recovery, and water response and recovery sectors.  This new health fund has just been launched by Police Health.

As a not-for-profit private health insurer, Emergency Services Health exists to support Australia’s emergency services community with all funds being used to further enhance the physical and mental health and wellbeing of workers, volunteers and their families.

For more information please refer to

Changes to the HICAPS Equipment and Provider Agreement Terms and Conditions

A review of the HICAPS Equipment Agreement and HICAPS Provider Agreement terms and conditions (the “Agreement”) has been conducted to ensure the Agreements comply with the new Unfair Contract Terms Legislation that will be effective from 12 November 2016.

To enable these changes to be made, your existing Agreement will cease on 11 November 2016.  The use of your terminal will be on new terms and conditions, as set out in a new set of Agreement (“New Agreement”).

To accept the New Agreement/s, you simply have to continue using your terminal on and/or after 12 November 2016.  From that date, the New Agreements will apply to your use of the terminal.

View the HICAPS  Provider Agreement - Terms and Conditions
View the HICAPS Equipment Agreement - Terms and Conditions

If you have any questions about the New Agreement, please contact us at

HICAPS Mobile Terminal

HICAPS has a new mobile solution for health service providers that work at multiple locations. The Terminal processes health fund * and Medicare claims as well as EFTPOS transaction.

For Mobile Terminal health fund claims – these transactions must only be processed at registered practice locations for which there is a location specific provider number.

Please refer to our Mobile Terminal Getting started flyer for more details click here

*Please note: Not all the HICAPS participating health funds support health claims via our mobile terminal. Please refer to the flyer for listing of supporting health funds. Click here

Are you on the latest software version

To ensure that your are getting the best out of your HICAPS terminal, HICAPS is updating all our terminals to the latest software release.

The terminal should complete this task over night however if the terminal is unable to update for some reason you may be contacted by one of our staff to complete this update manually.

The update will include a mandatory security update (just like a windows update).Dialling and connection updates as well as some general house keeping tasks.

Follow this guide to check your terminal software and start an updated if needed. Click Here to open Guide

If you have any questions please feel free to contact the HICAPS Helpdesk on 1300650852.

New Physiotherapy item codes are now active

HICAPS has updated its systems to enable the New Physiotherapy item codes as of the 1stApril, 2015.

Do I need to do anything to enable the new schedule on my terminal?

You will not need to do anything as your HICAPS terminal will be automatically updated with this new Schedule.

We have updated the HICAPS Quick Reference Item Code Guide for Physiotherapy.
Click here
to see the new Guide

As mentioned your HICAPS terminal will be automatically updated with new item codes.

However for Physiotherapists that would prefer to manually update their terminal to enable the new item code schedule. Here are the instructions:

Step 1 -  Press FUNCTION button and then key “62” and press [ENTER]

Step 2  - Selection Option: 2 - HICAPS Tables Only [ENTER]

Your terminal will update the software so that the new item codes are enabled.

HICAPS is offering your practice a healthy view on business!

HICAPS is an integral part of National Australia Banks’ specialised business NAB Health.  Our partnership helps us to provide you with access to NAB Health’s extensive industry research and insights. NAB’s Health View offers a range of insights including economic updates, business trends and case studies specific to the healthcare industry.


HICAPS is focused on helping you deal with challenges facing your business and sharing important business insights relevant for your industry that will help you manage your business effectively.


We encourage you to register to receive these regular insights and to subscribe to Health View on

AHM to process claims only for same day service via HICAPS

From 1st December, 2014 AHM will no longer accept claims via HICAPS that are not same day. This means you will no longer have the ability to back date a claim transaction for your patients.  The claim will only be successfully processed if it is processed on the day of treatment.

We believe this change in processing will affect a very small percentage of claims only. The majority of claims will be processed as normal and will not be affected by this change in any way.

If circumstances prevent your AHM patients from making a claim via the terminal on the day of service, they still will be able to claim by using one of their standard claim channels - Online Membership Services via our website, smart phone applications, mail or in person at a retail centre.

For further information visit

Medibank Private to process claims only for same day service via HICAPS

From 16 June 2014 Medibank Private will no longer accept claims via HICAPS electronic claiming terminals that are not processed on the day the service took place.

We believe this change in processing will affect a very small percentage of claims only. The majority of claims will be processed as normal and will not be affected by this change in any way.

If circumstances prevent your Medibank patients from making a claim via the terminal on the day of service, they still will be able to claim by using one of their standard claim channels - Online Membership Services via our website, smart phone applications, mail or in person at a retail centre.

HICAPS Connect.. No Terminal Found

Recently HICAPS has spoken to a number of practices that are having issues connection their terminal with their practice management system.

We have found that a recent update to the Microsoft Security Essentials appilcation may cause an issue with the HICAPS Connect service. An exclusion can be setup to allow HICAPS Connect to function correctly.

If you are having problems please follow the guide below to get you up and running:

HICAPS Connect Exclusion Guide 

Amex now available on HICAPS Terminal

As part of our new partnership with American Express, you can now accept American Express transactions through your HICAPS terminal. Not only will your practice be open to a broader range of high-earning patients, but your existing patients will be rewarded for their loyalty.

Once you’ve registered as an American Express Merchant, you’ll enjoy a number of features designed to simplify your cash flow:
• Next-day payment to your bank account
• A flat fee structure with no minimum transaction limits
• HICAPS and American Express integration for ease of reconciliation
• Servicing and support through Online Merchant Services and 24/7 phone support

Visit for further information

Transport Health has added more ancillary health specialists...

Transport Health has more ancillary specialists available now for electronic claiming via HICAPS for:

- Acupuncturists
- Remedial Massage Therapists
- Psychologists
- Speech Pathologist
- Myotherapists
- Naturopaths
- Dietitians
- Occupational Therapists  

HICAPS will continue to update you and your practice as more health funds come on board.

Introducing HICAPS Go - a new way to manage bookings & payments

A better way to connect and pay for healthcare

We're excited to announce a new game-changing solution to connect patients, health practitioners and private health insurers through one fast and intuitive digital platform.

HICAPS Go is an end-to-end service designed to allow health practitioners to spend less time on administrative tasks and more time with their patients.

With or without a terminal

HICAPS currently manages patients’ health insurance claims and payments through a physical terminal, normally installed in the practitioner’s clinic. HICAPS Go works with these terminals, or on its own, offering practicioners and patients flexibility in booking, payments and healthcare claims.