What is Worksafe?

HICAPS, together with WorkSafe Victoria (WorkSafe), has developed a new initiative enabling you to lodge invoices for treatment provided to injured workers through your HICAPS terminal. This service is for lodging invoices only, and will use existing HICAPS item numbers for initial and standard consultations.

How do I submit a WorkSafe invoice using my HICAPS terminal?

You will be required to manually enter invoice details into your HICAPS terminal.  A detailed step-by-step guide on How to lodge WorkSafe invoices is available. View Step-by-Step Guide

How do I register to become a Healthcare Provider for WorkSafe?

Providers who are registered under the Health Practitioner Regulation National Law Act 2009 and provide services approved by WorkSafe may provide services to injured workers. To obtain a WorkSafe provider number, update your details or to view a list of WorkSafe approved services, please visit the WorkSafe website at

Will lodging an invoice electronically affect the timing of my payment?

WorkSafe aims to reduce the time between invoicing and payment by removing the need to send invoices to WorkSafe Agents for some services. The method of payment will not change from that currently in place.  Please visit the WorkSafe website for more information on electronic payment.

How do I reconcile WorkSafe claims?

The Retrieval Reference Number (RRN) printed on the HICAPS receipt will appear on your remittance as the Invoice Number.

How do I find out more about WorkSafe?

For all WorkSafe enquiries or for more information please call the WorkSafe Advisory Service on 1800 136 089
or visit

Does the injured worker need to sign the receipt?

You will be required to obtain a signature from the injured worker on the receipt of invoice lodgement.

Do I need to keep the receipt of invoice lodgement?

You are required to keep your signed receipt of invoice lodgement on file for a period of not less than seven (7) years.  

Where can I find more helpful hints for WorkSafe invoice lodgement using my HICAPS terminal?

HICAPS has developed below a quick reference guide including helpful tips and step by step terminal instruction guide to help you get starting with lodging a WorkSafe invoice on your HICAPS terminal.