Budget Direct joins HICAPS
Budget Direct Health Insurance is brought to you by GMHBA Limited and is now available for electronic claiming via HICAPS.
Budget Direct Health Insurance will also join the HICAPS Payment and Reconciliation Solution.
Budget Direct Insurance membership cards will be issued to eligible members. So please ask patients for their
Budget Direct member cards, so they can claim on-the-spot with HICAPS.
For more information about Budget Direct health insurance, visit the Budget Direct website
For a full listing of HICAPS participating health funds click here.
New Software Updates now available
You may have received an important information flyer with your monthly tax statement regarding updates to your terminal...
To make these updates on your terminal, simply do the following:
Step 1: Press the Blue FUNCTION key and then "62" (Config File Refresh)
Step 2: Select Option 2 (HICAPS Tables) and then press ENTER.
The terminal will then complete the update by its self in less than 5 minutes and return to the ready screen.
You will then be able to process the following items:
If you have any further enquiries please contact the HICAPS Help desk.
Doctors health fund members can now enjoy electronic claiming via HICAPS at:
- Remedial Massage Therapists
- Myotherapists
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HICAPS, Australia's leading electronic claiming service with over 47,000 participating health service providers
Australia-wide continues to bring more health funds for on the spot health claiming.
HBF expands electronic claiming
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HBF members can now enjoy electronic claiming via HICAPS at:
- Exercise Physiologists
- Naturopaths
- Remedial Massage Therapists
- Myotherapists
- Speech pathologists
- Acupuncturists
- Clinical psychologists
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HICAPS, Australia's leading electronic claiming service with over 47,000 participating health service
providers Australia-wide continues to bring more health funds for on the spot health claiming.
Medicare transactions processing issues and solutions
We are currently experiencing an intermittent issue with processing Medicare transactions. Please follow the steps below:
Terminal Message message "05 and "TO:
- Press FUNCTION, number "5" and press ENTER
- Select option 2 Medicare and press ENTER
- Once you receive an Approved receipt then proceed to retry the claim.
Please Note: If the claim fails with a "05" or "TO" code this may be due to congestion issues, please retry the claim again later.
HICAPS now available for …Exercise Physiologists
Exercise & Sports Science Australia (ESSA) and HICAPS are pleased to announce that HICAPS will be available for Exercise Physiologists from 2 April, 2012.
To find a full list of participating health funds available for Exercise Physiologist please click here
How to process any outstanding claims for 29 February, 2012
If you are experiencing issues in attempting to process a claim for 29 February 2012, please contact our HICAPS helpdesk on 1300 650 852 who will be able to assist you
or simply perform the following steps to download terminal software to fix this issue:
Press 'Function' key and then press '9'.
You will then receive 3 messages.
Press 'Yes' key to each message.
The terminal will proceed to download new software.
HBA, MBF and Mutual Community are changing to Bupa
Leading private health insurance brands MBF, HBA and Mutual Community are to become 'Bupa' as part of a change that will see Australia's largest privately owned healthcare group provide members with a range of better services.
Bupa is not a new name in health; in fact it's part of the wider international Bupa group, a healthcare leader who cares for over 33 million people support and stretches across 190 countries.
For more information please visit www.bupa.com.au
RACT Health Insurance now available for electronic claiming via HICAPS
RACT Health Insurance is brought to you by GMHBA Limited and is now available for electronic claiming via HICAPS. RACT Health Insurance will also join the HICAPS Payment and Reconciliation Solution and you will notice it under GMHBA Health Insurance.
RACT Health Insurance, launched 26 June 2011, it's available to new and existing RACT members only.
RACT Health Insurance membership cards will be issued to eligible members. So please ask patients for their RACT Health Insurance member cards, so they can claim on-the-spot with HICAPS.
For more information about RACT Health Insurance, visit the RACT Health Insurance website click here.
Change in Fund Name – HBA / MC / MBF now showing as Bupa
As from the 15th of May, all transactions for Bupa Australia members, which include HBA, Mutual community and MBF, will be included on HICAPS statements and terminal receipts as Bupa. A single consolidated entry for all claims payments will appear on your monthly HICAPS CSS statement. Bupa operates in Australia under the brands HBA, Mutual Community and MBF.
FIT is a new health insurance now participating with HICAPS
FIT provides cover and benefits for singles, couples, single parents and families and has also been designed specifically for active people.
FIT has been developed with the help of some of Australia's most respected sports medical associations and leading sporting and fitness bodies.
FIT is underwritten by GMHBA, and is backed by Australia's premier sporting and fitness organisations including the Australian Football League and Netball Australia.
Health Partners is now available for Dietitians and Speech pathologist via HICAPS
More Health funds now available …. Health Partners is now available for Dietitians and Speech Pathologists via HICAPS
HICAPS, Australia's leading electronic claiming service with over 36,000 participating health service providers Australia-wide continues to bring more health funds for on the spot health claiming.
ADF Family Health now available for ….
ADF Family Health is now available for:
- Podiatrists
- Physiotherapists
- Chiropractors
- Osteopaths
- Optometrists
- Psychologists
- Speech pathologists
- Medical - General Practitioners
HICAPS, Australia's leading electronic claiming service with over 36,000 participating health service providers Australia-wide continues to bring more health funds for on the spot claiming via HICAPS
For further details on ADF Family Health click here
For an updated listing of HICAPS participating health funds click here
Processing chip cards on the new HICAPS Terminal
HICAPS is pleased to announce that the new HICAPS terminal is now able to process chip cards, at no additional cost.
Chip cards, also known as smart cards or EMV cards aim to protect merchants and customers from counterfeit credit cards and fraudulent activity.
A chip card or smart card looks like a normal financial card except it has a small metal microchip located in the front of the card.
The changes you will notice include:
Processing: When your patient presents a card that is "chip" enabled, you will be required to insert the card into the terminal and complete the transaction rather than; swiping the card as you do currently.
Authorisation: Your patient will have the option to authorise their credit card transaction using their PIN or signing the receipt in the usual manner.
For more information on how to process a chip card transaction please Click Here
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