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How do I apply for a HICAPS card?
You do not need to sign up to use HICAPS, just simply use your health fund membership card to claim next time you visit your health service provider.
How do I claim?
After the consultation, your health fund card is simply swiped through the HICAPS terminal by the health service provider. Your claim details are entered and in seconds the whole transaction is processed. There is no need to visit a branch of your health fund.
Do I need to pay for the full fee before I can claim?
There's no need to pay the full consultation fee up-front then wait for the reimbursement of your benefit. Once your claim is authorised by the health fund, you simply pay the gap amount - the difference between the full fee for the treatment and the amount claimed from your health fund.
My health fund card does not have a magnetic strip?
It is possible that your health fund is not linked with HICAPS or you have an old Medibank Private card. Please refer to your Health Fund.
Where can I use HICAPS?
HICAPS is available to the following participating health service providers:
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dentists - general & specialists including: dental prosthetists, periodontists, prosthodontists, paediatric dentists & endodontists
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optometrists
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chiropractors
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physiotherapists
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endodontists
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optical dispensers
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osteopaths
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podiatrists
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psychologists
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occupational therapists
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speech pathologists
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dietitians
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remedial massage therapists
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myotherapists
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acupuncturists
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naturopaths
If you are interested in finding a provider with HICAPS in a location near you click here to use our provider search.
Are my treatment details confidential?
Yes, your treatment details are sent directly to your health fund through the HICAPS system and can only be viewed by your provider and your health fund, utilising secure encryption protocol which fully protects your privacy.
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