Health Fund Operating Hours

To view Health Fund contact phone numbers and Help Desk operating hours click here

Fund

Health Fund Name Abbreviations

Monday - Friday

Saturday

Sunday

ACA Health Benefits Fund

ACA

24 Hours

24 Hours

24 Hours

ADF Family Health

ADF

8:30am - 5:00pm

8:30am - 5:00pm

 -

Australian Health Management Group

AHMG

6.00am - 11.00pm

6.00am - 8.00pm

 -

Australian Unity

AU

7.00am - 10.00pm

7.00am - 10.00pm

7.00am - 10.00pm

BUPA

BUPA

24 Hours

24 Hours

24 Hours

CBHS Friendly Society

CBHS

24 Hours

24 Hours

24 Hours

CUA Health

CHF

24 Hours

24 Hours

24 Hours

Defence Health

DEF

24 Hours

24 Hours

24 Hours

Doctors' Health Fund

DHF

6:00am - 10:00pm

6:00am - 10:00pm

 -

Federation Health

FED

24 Hours

24 Hours

24 Hours

GMF

GMF

6:00am - 10:00pm

6:00am - 10:00pm

 -

GMHBA

GMHBA

24 Hours

24 Hours

24 Hours

Grand United

GUH

6.00am - 10.00pm

6.00am - 10.00pm

 -

HBF of WA

HBF

5:00am - 8:00pm

8:00am - 5:00pm

 -

HCF

HCF

6.30am - 10.00pm

6.30am - 10.00pm

6.30am - 10.00pm

Health Care Insurance

HCI

24 Hours

24 Hours

24 Hours

Health Partners

HPI

24 Hours

24 Hours

24 Hours

Health.com.au

NIA

6:00am - 10:00pm

6:00am - 10:00pm

-

HIF of WA

HIFWA

24 Hours

24 Hours

24 Hours

Latrobe Health Services

LHS

24 Hours

24 Hours

24 Hours

Lysaght Peoplecare

LHM

24 Hours

24 Hours

24 Hours

Manchester Unity

MUH

6.30am - 10.00pm

6.30am - 10.00pm

6.30am - 10.00pm

Medibank Private Limited

MBP

7.30am - 9.30pm

8.00am - 7.30pm

 -

Mildura District Hospital

MDH

24 Hours

24 Hours

24 Hours

Mutual Community

HBA/MC

24 Hours

24 Hours

24 Hours

Navy Health

NAVY

24 Hours

24 Hours

24 Hours

NIB Health Funds Ltd

NIB

6.00am - 9.00pm

6.00am - 9.00pm

6.00am - 9.00pm

NRMA Health (NSW)

NRMA

24 Hours

24 Hours

24 Hours

Onemedifund

OMF

6:00am - 10:00pm

6:00am - 10:00pm

 -

Police Health

PHF

24 Hours

24 Hours

24 Hours

Phoenix Health Fund

PHNX

24 Hours

24 Hours

24 Hours

Queensland Country Health

QCH

24 Hours

24 Hours

24 Hours

RB Health Society

RBHS

6:00am - 10:00pm

6:00am - 10:00pm

 -

rtHealth Fund

RNT

6:00am - 10:00pm

6:00am - 10:00pm

 -

St Lukes Health

STL

24 Hours

24 Hours

24 Hours

Teachers Federation Health Ltd

TFH

24 Hours

24 Hours

24 Hours

Teachers' Union Health

TUH

24 Hours

24 Hours

24 Hours

Transport Health

TFS

24 Hours

24 Hours

24 Hours

Westfund

WDH

6:00am - 10:00pm

6:00am - 10:00pm

 -

 

HICAPS Network Operating Hours
24 Hours 7 days

Phone:
Help Desk 1300 65 08 52

Help Desk Hours:
Monday to Saturday 8am - 9pm (Eastern Standard time)

EFTPOS Network Operating Hours
24 hours, 7 Days

All other times listed are Melbourne/Sydney time.

Note: The times listed are those that the Health Fund are generally available to process claims through your HICAPS terminal. However, the hours of operation may change at anytime without notice. Please refer directly to the health fund to confirm these hours.