Practice Solutions

HICAPS enables you to provide your patients with the convenience of on the spot claiming and EFTPOS, and delivers you real business benefits.

HICAPS is Australia’s leading ancillary health claims and payments service, providing payment and settlement facilities to over 30 Australian health funds and more than 36,000 health service providers including:

Features

• EFTPOS functionality with the terminal is an optional feature available at no extra rental charge through National Australia Bank*.  All in one, easy to use unit.

• Multi-Merchant facility which enable multiple account settlement.

• Practice Management System (PMS)/HICAPS interface  - linking your front desk PC/software to the HICAPS terminal.  This interface provides the ability to process HICAPS & EFTPOS** transactions via your PMS software.

• HICAPS Payment & Reconciliation solution. HICAPS, on behalf of a number of health funds that are participating in a new Payment & Reconciliation solution, will credit one amount on each settlement day that represents the consolidated total of all of the HICAPS claims you have processed for those health funds.

             This solution helps reduce the number of:

• • deposits to your bank account, and
  • statements received from health funds

• HICAPS Account Online allows you to view your HICAPS transactions and payments online and provides flexible reporting on demand.  That is, provides the ability to change online statement frequency to daily, weekly, fortnightly or monthly, whatever suits you.

• Authorisation of the claim takes place on the spot in a matter of seconds.

• The HICAPS network is functional 24 hours 7 days. The hours of operation for health funds accepting HICAPS claims vary from fund to fund.

Benefits

• HICAPS can help to reduce bank fees and charges that are normally associated with running a business as there are no Merchant Service Fees payable on the rebate amount.

• HICAPS offers is to improve the practice/business cashflow . Once the patient''s claim has been approved the provider is guaranteed payment from the patient's health fund, generally on the next business day.

• HICAPS can significantly reduce the amount of administrative paperwork as patients may settle their account on the day of the service. There is no need to re-issue invoices or reminder notices, thereby saving time and money.

• The optional built in EFTPOS facility is available to facilitate any gap payment . This functionality can significantly reduce the amount of cash held on the premises.

• HICAPS provides a specialised support Help Desk to handle all HICAPS + EFTPOS enquires .

*subject to NAB's terms and conditions.
**varies for each Practice Management System supplier. Some suppliers have the ability to process HICAPS transactions only.

Provider enquiries
To submit a request to sign up to HICAPS now click here
To submit a request for further information on HICAPS click here

To find out more about how HICAPS can benefit your practice click here